Tyler Pleasant-Malbroux
Houston,TX
Summary
Adaptable professional with a proven track record in field performance and advanced software proficiency across various programs. Recognized for effective multitasking abilities and a keen aptitude for customer engagement, consistently driving organizational growth through innovative problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Technician
Ppl Motor Homes
Houston, TX
09.2022 - Current
- Performed regular maintenance on machinery to enhance functionality.
- Identified and resolved issues in multiple electronic systems for customers.
- Troubleshot and repaired plumbing systems in RVs including water pumps, hot water tanks and holding tanks.
- Provided technical advice to customers regarding operation of their RVs.
- Performed electrical, plumbing, carpentry, and appliance maintenance.
- Performed routine maintenance and repair on RVs, including brakes, suspension systems, electrical wiring, air conditioning units, heating systems, and appliances.
- Repaired roof leaks by removing old sealants and applying new sealant material.
- Installed new RV parts such as awnings, windows, doors, furniture, cabinets and other component
HVAC Helper
Speedy Hi-Tech
Houston, TX
06.2022 - 08.2022
- Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment
- Unloaded and loaded truck supplies and equipment using proper hoisting techniques to avoid accidents and injuries
- Attended employee meetings and training to learn about new techniques, trends and technologies
- Conducted brazing, threading pipe tasks to complete service calls
- Repaired, adjusted or replaced defective HVAC elements to bring systems back to full functionality
- Answered service calls to address ventilation, air conditioning and heating system issues
- Completed basic repairs such as changing belts, servicing fans and motors and cleaning coils, strainers and filters to optimize equipment performance
Medical Records Clerk
Medical Clinic of Houston
Houston, TX
06.2020 - 08.2022
- Maintained accurate medical records of all patient interactions.
- Performed systematic organization and filing of medical documents.
- Maintained compliance by organizing records per standardized protocols.
- Created and maintained patient medical records and charts.
- Maintained accurate documentation in electronic medical records system.
- Organized documentation to ensure accuracy of medical records.
- Scanned and validated medical records for upload.
- Organized medical records for filing and retrieval purposes.
- Managed confidential personnel files and medical records.
Sales Associate
Orange Theory
02.2020 - 05.2020
- Promoted credit and loyalty programs during customer interactions
- Promoted optimum customer service using friendly manner to answer phones and provide information
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
- Cold called prospective customers
- Entered, updated, and maintained daily activity and prospect information
- Assisted new and existing customers in account set ups and cancellations
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Planned balanced approach combining servicing of established accounts with consistent prospecting for new business
Food Waiter
Olive Garden
07.2019 - 01.2020
- Served needs of guests at fine dining restaurant with reputation for service excellence and food quality
- Prepared side dishes such as salads and customers' desserts to lighten load on kitchen staff
- Used knowledge of bar operations and extensive wine knowledge to meet customers' beverage desires
- Verified dish contents and presentation before delivery to prevent guest conflicts and maintain satisfaction
- Managed alcohol service with careful attention to customer behaviors and safety
- Dining room preparation
- Safe alcohol service
- Customer relations
- Cash handling
- Pre-bused tables during interactions to minimize reset time between guests
- Used POS system to input orders and process payments
- Took orders, made drinks, and cleaned tables after the guests' departures
- Fostered fun atmosphere and family-style work environment
- Engaged customers in friendly conversation to build connections and increase satisfaction
- Answered customer menu questions and offered suggestions based on individual preferences
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
- Checked with customers to ensure satisfaction and correct any issues
Bird Specialist
Raising Cane's Restaurants
02.2018 - 07.2019
- Completed assigned tasks with little or no supervision
- Maintained good working relationship with co-workers and management
- Trained and developed staff, including cross-training employees to enhance culinary and operations skills
- Monitored inventory and placed timely orders for fruits, vegetables, meats, and other products to meet production requirements
- Kept kitchen staff in full compliance with meal service presentation requirements
- Promoted safe work environment for co-workers and customers by enforcing regulatory compliance
- Rotated stock correctly to maintain freshness and reduce waste
- Prepared all food items as directed in sanitary and timely manner
- Restocked low supplies during shifts, including meats, bread, cookware, vegetables, drinks, and napkins
- Utilized Point of Sale systems accurately to ring up customers
- Maintained and operated standard cooking equipment including grills and deep fryers
- Adhered to all quality standards, formulas, and procedures as outlined in the company's operations manual
- Verified that prepared food met requirements for quality and quantity
- Received orders at counter or from kiosks and conducted transactions with customers
- Ensured that food was stored at the proper temperature as required by food safety regulations
- Trained new employees in operational procedures and duties for kitchen positions
Education
Bachelor of Arts - Project Management
Southern New Hampshire University
Hooksett, NH07-2027
No Degree - Hvac Type 1,2, & 3
Houston Trade Training
Houston, TX06-2022
High School Diploma -
Glenda Dawson
Pearland, TX05-2017
Skills
- Proficient in Excel and PowerPoint
- Excel data analysis
- Adept at advanced Microsoft Word functionalities
- Advanced Excel functions
- Computer software proficiency
- Excel data organization
- Analytical and critical thinking
- Customer engagement
- HVAC systems
- Licensed HVAC technician
- HVAC diagnostics
- Effective team engagement
- Experienced in prioritizing concurrent duties
- Propane systems
- Skilled in utilizing power tools effectively
- Diagnostic troubleshooting
Certification
HVAC Type 1,2, & 3 certified
RV Level 1 certified
Railroad Commisions LP certified
Timeline
Service Technician
Ppl Motor Homes
09.2022 - Current
HVAC Helper
Speedy Hi-Tech
06.2022 - 08.2022
Medical Records Clerk
Medical Clinic of Houston
06.2020 - 08.2022
Sales Associate
Orange Theory
02.2020 - 05.2020
Food Waiter
Olive Garden
07.2019 - 01.2020
Bird Specialist
Raising Cane's Restaurants
02.2018 - 07.2019
Bachelor of Arts - Project Management
Southern New Hampshire University
No Degree - Hvac Type 1,2, & 3
Houston Trade Training
High School Diploma -
Glenda Dawson