Tyler Potterton
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Operations Coordinator, Junior Account Manager
Blackwell And Associates
Philadelphia, PA
05.2023 - Current
- Communicated directly with clients about their needs, ensuring precise fulfillment of their requirements.
- Observed progress of construction projects while demonstrating effective communication with clients.
- Conducted regular operational assessments, pinpointing areas for improved efficiency in projects, allowing for greater customer satisfaction and business expansion.
- Streamlined operations by creating and managing project timelines through meticulous maintenance of CoConstruct for efficient data tracking and analysis.
- Maintained accurate Accounts Payable and Accounts Receivable directly related to construction projects, ensuring financial precision for Blackwell and Associates, our trade partners, and our clients.
Bartender
Cavanaugh's Rittenhouse
Philadelphia, PA
09.2022 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and steps of service.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Front of House Manager
Sophie's BBQ
Ardmore, PA
10.2021 - 08.2022
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Ensured proper execution of safety protocols in line with COVID-19 restrictions.
Education
Bachelor of Science - Chemistry
Moravian College
Bethlehem, PA05.2013
Skills
- Conflict Mediation
- Project Lifecycles
- Project Scheduling
- Personnel Resource Allocation
- Payroll Administration
- Data Management
- Team Training
- Attention to Detail
- Logistics Coordination
Timeline
Operations Coordinator, Junior Account Manager
Blackwell And Associates
05.2023 - Current
Bartender
Cavanaugh's Rittenhouse
09.2022 - 04.2023
Front of House Manager
Sophie's BBQ
10.2021 - 08.2022
Bachelor of Science - Chemistry
Moravian College