Tyler Potterton
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Operations Coordinator, Junior Account Manager
Blackwell And Associates
05.2023 - Current
- Communicated directly with clients about their needs, ensuring precise fulfillment of their requirements.
- Observed progress of construction projects while demonstrating effective communication with clients.
- Conducted regular operational assessments, pinpointing areas for improved efficiency in projects, allowing for greater customer satisfaction and business expansion.
- Streamlined operations by creating and managing project timelines through meticulous maintenance of CoConstruct for efficient data tracking and analysis.
- Maintained accurate Accounts Payable and Accounts Receivable directly related to construction projects, ensuring financial precision for Blackwell and Associates, our trade partners, and our clients.
Bartender
Cavanaugh's Rittenhouse
09.2022 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and steps of service.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Front of House Manager
Sophie's BBQ
10.2021 - 08.2022
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Ensured proper execution of safety protocols in line with COVID-19 restrictions.
Education
Bachelor of Science - Chemistry
Moravian College
Bethlehem, PA05.2013
Skills
- Conflict Mediation
- Project Lifecycles
- Project Scheduling
- Personnel Resource Allocation
- Payroll Administration
- Data Management
- Team Training
- Attention to Detail
- Logistics Coordination
Timeline
Operations Coordinator, Junior Account Manager
Blackwell And Associates
05.2023 - Current
Bartender
Cavanaugh's Rittenhouse
09.2022 - 04.2023
Front of House Manager
Sophie's BBQ
10.2021 - 08.2022
Bachelor of Science - Chemistry
Moravian College