Tyler Pratt
Salem,NH
Summary
Dedicated and highly industrious college student, boasting a wealth of experience in sales, retail, and providing exceptional customer service within bustling, upscale dining establishments, completed by an extensive background in the realm of customer relations. Distinguished for elevating guest check averages through strategic utilization of social media and word-of-mouth marketing strategies. Additionally, I posses multifaceted expertise spanning multiple domains, including research, development, and finance. My reputation is built upon a foundation of reliability, consistency, and commendable productivity. Also Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
8
8
years of professional experience
Work History
Sales Associate
One Source Provider
Framingham, MA
08.2023 - 02.2024
- Responsible for maintaining a personal production level of $1,000 in business revenue
- Develop and train incoming representatives on sales skills and leadership mentality
- Deliver presentations regarding leadership, growth, and compliance related to our business
- Develop weekly business plans promoting meetings and production
- Manage a team of individuals and help them set and reach goals
- Delegate individuals on my team and grow them into their role in the company
- Learn how the interview process works and learn how to recruit representatives to the company
- Run meetings to develop professionalism and skills that relate to our office
Server
Cafe Dufrain
Tampa, FL
08.2021 - 08.2022
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
Bartender/Server Assistant
Acropolis Restaurant
Tampa, FL
01.2020 - 01.2021
- Checked identification to enforce age regulations for alcoholic beverages
- Collected credit card, cash, and gift certificate payments and dispensed change for cash transactions
- Assisted cashiers with processing customer payments and documenting orders
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Resolved customer complaints swiftly and professionally when needed.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Participated in weekly meetings with management team to discuss operational goals.
- Greeted guests and answered any questions they had about the menu.
Food and Beverage Server
The Nutrition Corners
Salem, NH
06.2018 - 08.2019
- Greeted guests and provided menus.
- Provided detailed information on menu items, including ingredients and preparation methods.
- Suggested food and beverage items to customers based on their preferences.
- Used cash register and credit card machines to cash out customers, handling average sale of $30 a table
- Handled customer complaints in a professional manner while maintaining composure under pressure.
- Assisted bus persons in clearing dishes from tables between courses.
- Performed opening side work duties such as filling salt shakers or rolling silverware into napkins.
- Provided exceptional service to high volume of daily customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Customer Service Representative
United Party Rental
Lawrence, MA
06.2016 - 05.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Finance
Southern New Hampshire University
Hooksett, NH05-2025
Finance
University of South Florida
Tampa, FL05-2023
High School Diploma -
Salem High School
Salem, NH06.2019
Skills
- Hard Worker
- Charismatic
- Good decision making
- Critical thinker
- Sociable and outgoing
- Great time management
- Captain of high school team
- Secretary of Pi Kappa Alpha fraternity
- Team leadership skills
- Determined and hard working
- Promotional support
- Payment Processing
- Business Development
- Sales Development
- Strategic Planning
- B2B sales and customer service
- Sales Training
- Energetic self-starter
Timeline
Sales Associate
One Source Provider
08.2023 - 02.2024
Server
Cafe Dufrain
08.2021 - 08.2022
Bartender/Server Assistant
Acropolis Restaurant
01.2020 - 01.2021
Food and Beverage Server
The Nutrition Corners
06.2018 - 08.2019
Customer Service Representative
United Party Rental
06.2016 - 05.2018
Finance
Southern New Hampshire University
Finance
University of South Florida
High School Diploma -
Salem High School
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