TYLER PRATT
Juniata,NE
Summary
I am a technical support specialist with an emphasis on cybersecurity, compliance, and risk management. I have been providing an outstanding end user experiences in a variety of technology based roles and settings for over 17 years.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cybersecurity Analyst
Mary Lanning Healthcare
Hastings, NE
01.2019 - Current
- Managed cybersecurity operations for a 1,300+ employee healthcare facility under the supervision of the CISO, who directs ITS operations.
- Conducted comprehensive security assessments and vulnerability analysis to identify and mitigate potential risks.
- Developed and implemented security policies and procedures to enhance the organization’s security posture.
- Monitored network traffic and security logs to detect and respond to security incidents promptly.
- Managed software and operating system patch management, web content filter, and MFA (Duo).
- Acted as primary administrator for Microsoft 365 resources, including Defender, Exchange, Purview, and SharePoint.
- Oversaw anti-malware platforms, including Crowdstrike, Huntress, and Symantec.
- Ensured organizational compliance with HIPAA regulations through regular audits, risk assessments, and policy development.
- Conducted training sessions for staff on HIPAA regulations and best practices for data protection.
- Monitored and reported potential HIPAA violations, ensuring timely corrective actions and thorough documentation.
- Implemented technical safeguards, such as encryption and access controls, to protect PHI.
- Coordinated with legal and compliance teams to address HIPAA-related concerns and reviewed policies to reflect regulatory changes.
- Provided training on cybersecurity awareness and best practices.
- Maintained up-to-date knowledge of evolving cybersecurity trends and technologies.
- Participated in risk assessment exercises to identify IT infrastructure vulnerabilities.
- Evaluated and educated end-users on phishing vulnerabilities.
- Conducted routine audits of network resources to ensure adherence to corporate security policies.
- Mentored junior employees in departmental activities and procedures.
- Responded promptly to cybersecurity incidents.
Information Technology Support Specialist
Mary Lanning Healthcare
Hastings, NE
06.2013 - 01.2019
- Provided technical support for hardware, software, and network issues.
- Managed user accounts and permissions in Active Directory.
- Set up and configured IT equipment, including computers and printers.
- Maintained IT asset inventory and handled remote support.
- Installed and updated operating systems and software applications.
- Conducted system maintenance and documented IT procedures.
- Assisted with network troubleshooting and mobile device management.
- Coordinated with vendors for repairs and procurement, and supported IT projects.
- Also filled the "Cyber Security Analyst" role from 2015 to 2019 before officially switching job titles.
Retail Customer Service Associate
Walmart
Lincoln, Grand Island, NE
09.2009 - 06.2013
- Delivered excellent customer service by assisting with inquiries, processing transactions, and resolving issues.
- Managed customer complaints and returns, ensuring a positive shopping experience.
- Operated cash registers, handled cash and credit transactions, and maintained accurate records.
- Restocked shelves, organized merchandise, and ensured store cleanliness and organization.
- Provided product information, recommendations, and assistance to enhance customer satisfaction.
- Assisted with inventory management, including stock checks and replenishment.
- Handled customer feedback and escalated complex issues to management as needed.
Retail Computer Repair
Circuit City Stores
Lincoln, NE
08.2005 - 03.2009
- Diagnosed and repaired hardware and software issues for computers and related devices.
- Provided technical support and troubleshooting for customers, including resolving connectivity and performance problems.
- Performed system upgrades, installations, and virus removal to improve device functionality.
- Managed repair requests, tracked progress, and communicated updates to customers.
- Conducted routine maintenance and preventive checks to ensure optimal performance of devices.
- Assisted customers with selecting and purchasing computer components and accessories.
- Maintained a clean and organized workspace, adhering to safety and quality standards.
- Documented repair processes, solutions, and customer interactions for future reference.
- Collaborated with store staff to address customer needs and provide comprehensive support.
Education
High School Diploma -
LINCOLN SOUTHEAST HIGH
Lincoln01.2004
Skills
- Incident Response
- Risk Analysis
- Vulnerability Management
- Network Security
- Access Control
- Data Security
- Compliance Monitoring
- Rick Assessment
- Secure Design
- Business Continuity
Certification
Google IT Support Professional, 2018
ISC2 - (CC) Certified in Cybersecurity, 2023
References
References available upon request.
Timeline
Cybersecurity Analyst
Mary Lanning Healthcare
01.2019 - Current
Information Technology Support Specialist
Mary Lanning Healthcare
06.2013 - 01.2019
Retail Customer Service Associate
Walmart
09.2009 - 06.2013
Retail Computer Repair
Circuit City Stores
08.2005 - 03.2009
High School Diploma -
LINCOLN SOUTHEAST HIGH
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