Tyler Quillen
Mebane,North Carolina
Summary
Proven expertise in bookkeeping and strong communication skills, honed at Thornton Tax & Business Services. Excelled in data analysis and customer relations, significantly reducing financial discrepancies and enhancing client satisfaction. Demonstrated ability to manage sensitive data and resolve customer complaints, ensuring accuracy and loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Accounting Assistant
Thornton Tax & Business Services
07.2023 - 08.2024
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Optimized tax preparation process by accurately recording deductible expenses and providing detailed reports to tax professionals.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Customer Service Representative
Buffaloe Lanes Mebane
01.2020 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Orange High School
Hillsborough, NC06.2022
Skills
Strong Communication Skills
Customer Relations
Data Entry
Data Analysis
Attention to Detail
Bookkeeping
Bank Reconciliation
Quickbooks
Tax Preparation
Problem-Solving
Cash Handling
Staff Management
Timeline
Accounting Assistant
Thornton Tax & Business Services
07.2023 - 08.2024
Customer Service Representative
Buffaloe Lanes Mebane
01.2020 - 01.2024
High School Diploma -
Orange High School
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