Tyler C. Raff
Cuyahoga Falls
Summary
I specialize in building and managing high-value customer relationships across domestic and international supply chains. I deliver tailored logistics solutions by coordinating with carriers, optimizing routes, and ensuring on-time performance. My role blends strategic sales with operational execution—driving multimillion-dollar revenue growth while maintaining customer satisfaction and retention. I provide end-to-end account management, from prospecting and negotiation to problem-solving and crisis management, while leveraging data and performance metrics to identify opportunities and improve efficiency. Recognized in the top 7% of brokers nationwide, I consistently exceed sales targets, mentor junior team members, and contribute to a culture of accountability and service excellence.
Overview
9
9
years of professional experience
Work History
Senior Logistics Account Executive
Total Quality Logistics
11.2021 - Current
- Ranked among the top 7% of brokers for 2024 and top 10% broker for 2022 & 2023.
- Generated $4.45 M in sales in 2024, $3.12 M in 2023, $5.03 M in 2022 and $1.16 M in sales from Sept-Dec 2021.
- Provide tailored account management and operational execution across domestic and international supply chains, ensuring high levels of customer satisfaction and retention.
- Manage high-value client relationships and coordinate with carriers to deliver dependable full-service logistics solutions.
Sales Team Leader
Total Quality Logistics
04.2022 - 10.2023
- Led and mentored a high-performing team of 5-10 Logistics Account Executives, driving growth, retention and service excellence.
- Conducted weekly pipeline and operations strategy meetings to align on goals and maintain momentum.
- Oversaw customer book expansion across food & beverage, industrial and expedited freight verticals.
- Implemented process enhancements and accountability tracking that reduced fall-off rates and improved on-time performance.
- Fostered a culture of ownership and consistency, contributing to internal promotions and strong team retention.
Group Leader
Total Quality Logistics
01.2022 - 04.2022
- Balanced personal book of business while supporting junior reps with onboarding, sales strategy and customer management.
- Supported 3–5 junior reps through onboarding, sales training and customer conflict resolution.
- Conducted side-by-sides and call coaching to improve negotiation and client retention tactics.
- Collaborated cross-functionally to troubleshoot high-risk load issues and provide real-time solutions.
- Recognized by leadership for consistent performance, peer development and team collaboration.
Founder
Flexr
06.2025 - Current
- Founded a social-influence analytics start-up, empowering individuals to understand, measure and grow their social presence by turning everyday engagement into meaningful insight.
- Build products that combine smart data, clean design and leadership strategies to give users control over their online influence.
Take-Out Specialist
Chipotle Mexican Grill
06.2016 - 01.2021
- Managed a high-performing section of the store generating $350,000 in annual revenue, ensuring operational efficiency, team accountability and consistent customer satisfaction.
- Oversaw all customer-facing responsibilities during peak hours — including managing phone orders, resolving escalations and providing hands-on service — ensuring exceptional customer experiences under pressure.
- Trained and onboarded over 30 team members, including high-level managers, emphasizing hospitality best practices and company standards.
- Led regular team meetings, provided performance feedback and created weekly strategy plans for Take-out Specialists to streamline operations and support individual development.
Community Assistant (Internship)
Asset Living
05.2019 - 08.2019
- Gained valuable sales experience through cold-calling, prospecting and cultivating long-term relationships with potential and current residents.
- Converted 26 leads into new revenue totaling $207,090 in a four-month period.
- Developed a strong ability to identify customer needs and priorities, tailoring solutions to help clients achieve their goals.
Education
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Ohio University
Athens, Ohio05.2021
Skills
- Account Management
- Supply Chain Management
- Sales Leadership
- Team Development
- Strategic Planning
- Customer Service
- Social Media Marketing
Timeline
Founder
Flexr
06.2025 - Current
Sales Team Leader
Total Quality Logistics
04.2022 - 10.2023
Group Leader
Total Quality Logistics
01.2022 - 04.2022
Senior Logistics Account Executive
Total Quality Logistics
11.2021 - Current
Community Assistant (Internship)
Asset Living
05.2019 - 08.2019
Take-Out Specialist
Chipotle Mexican Grill
06.2016 - 01.2021
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Ohio University
Awards
President’s Club Qualifier, Total Quality Logistics — Oct 2024, President’s Club Qualifier, Total Quality Logistics — Nov 2023, President’s Club Qualifier, Total Quality Logistics — Sept 2022, Ohio Pathway Scholarship, Ohio University
Community Service
Special Olympics, Team Member of Swim Development, Canton, Ohio, 2015-08, Present, Coach approximately 30 swimmers aged 12–40 with developmental disabilities, provide instruction and support at regional and state competitions.
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