Tyler Rappisi-John

Verifies

Prepping registration

Typing

• Receives documents; sorts and organizes for filing.
• Files paper documents into filing drawer system.
• Sorts and indexes paper files in proper order for scanning.
• Utilizes scanner to upload documents/files into electronic filing database.
• Performs lookups on internal tracking system to generate and scan cross-reference forms onto electronic filing database to ensure all documentation can be located.
• Obtains case records from filing system; performs lookups to determine case status, removes outdated materials, sorts/indexes for scanning; scans onto electronic filing database.
• Assists Income Maintenance staff in locating case records/documents.
• Key enters information into internal tracking system to ensure updated location on case records.
• Retrieves documents/verifications from online system; prints, sends to electronic database, key enters note into internal tracking system, distributes to appropriate unit/office.
• Assists Clerk 3 in preparing applications for registration; prints application and verifications from online system, sends documents to electronic filing database, completes Onetrac lookups for overpayments and status, criminal lookup on county and web-based site, prints appointment notice from Onetrac system, prints and completes case status tool from Onetrac system, distributes to Clerk 3 for further processing.
• Key types form letters, key enters notes into internal tracking system; mails letters to client with appropriate attachments; distributes to appropriate location for further processing.
• Operates computer, scanner, telephone and printer on daily basis.
• Assists Clerk 4 and Management Assistant with other duties as assigned

Filing

Scanning

DIMS order

Cross-reference sheets

Pulling old cases

Locating cases

Case banking notes

• Receives documents; sorts and organizes for filing.
• Files paper documents into filing drawer system.
• Sorts and indexes paper files in proper order for scanning.
• Utilizes scanner to upload documents/files into electronic filing database.
• Performs lookups on internal tracking system to generate and scan cross-reference forms onto electronic filing database to ensure all documentation can be located.
• Obtains case records from filing system; performs lookups to determine case status, removes outdated materials, sorts/indexes for scanning; scans onto electronic filing database.
• Assists Income Maintenance staff in locating case records/documents.
• Key enters information into internal tracking system to ensure updated location on case records.
• Operates computer, scanner, telephone and printer on daily basis.
• Assists Clerk 4 and Management Assistant with other duties as assigned.

As a Geek Squad TV Repair Agent at Best Buy, I was responsible for diagnosing, repairing, and calibrating TVs to ensure optimal performance. My role combined technical troubleshooting, hands-on repairs, and customer service.

Key Responsibilities:

Diagnosing & Repairing:
I identified and fixed issues with TVs, including picture/sound problems, hardware failures, and connectivity issues, working with various brands and TV technologies (LED, OLED, Smart TVs).

Calibration:
After repairs, I calibrated TVs for optimal picture and sound quality, enhancing the overall viewing experience for customers.

Customer Service:
I communicated with customers, explaining technical issues in simple terms, providing repair estimates, and offering advice on TV care and maintenance.

Quality Assurance:
I tested all repairs to ensure that each TV met manufacturer standards and worked properly before returning it to customers.

Teamwork:
I collaborated with other Geek Squad agents to troubleshoot complex issues and share knowledge.

Staying Current with Tech:
I kept up-to-date with new TV technologies, ensuring I could provide the best solutions for the latest models.

Skills Gained:
Advanced troubleshooting and repair of TVs.
Strong communication and customer service abilities.
Knowledge of the latest TV technologies.

• Provided customer service on the sales floor by greeting shoppers, offering product guidance, and supporting a positive store experience. Assisted customers with sizing, style choices, and merchandise availability while maintaining brand presentation standards.
• Replenished inventory, organized product displays, folded apparel to company visual standards, and ensured fitting rooms were clean and stocked. Operated point-of-sale systems when needed, supported loss-prevention awareness, and maintained a clean, organized sales environment.
• Collaborated with team members to meet daily sales goals, promote ongoing deals, and encourage customer loyalty sign-ups. Demonstrated strong communication, customer engagement, and multitasking in a fast-paced retail setting.