Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
17
17
years of professional experience
Work History
Lead Bartender
Indaco
09.2023 - 05.2024
Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
Reduced waste and improved cost efficiency with careful monitoring of liquor usage and optimal ordering practices.
Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
Lead Bartender
Holeman & Finch Public House
01.2023 - 09.2023
Crafted special drink and cocktail menu items for seasonal offerings.
Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Kept bar presentable and well-stocked to meet customer needs.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Served high customer volumes during special events, nights, and weekends.
Bartender
Dailies & Sides @ Pullman Yards
02.2022 - 10.2022
Developed opening cocktail menu for new restaurant concept
Trained staff on how to execute the house cocktails, classics, as well as overall bar technique
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Kept bar presentable and well-stocked to meet customer needs.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
General Manager / Bar Manager / Bartender
Bon Ton
02.2017 - 11.2021
Motivated staff to perform at peak efficiency and quality.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Oversaw food preparation and monitored safety protocols.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Maximized customer service by training staff, overseeing operations and resolving issues.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Bartender / Front of House Manager
Edgewood Corner Tavern
04.2016 - 11.2016
Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
Performed cash handling activities and secured nightly bank deposits.
Addressed guest concerns and resolved all issues to guests' satisfaction.
Adhered to safe work practices, food safety regulations and corporate guidelines.
Bartender
The Sound Table
11.2012 - 04.2016
Kept bar presentable and well-stocked to meet customer needs.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
FOH Manager
Boner's BBQ
11.2011 - 11.2012
Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
Addressed guest concerns and resolved all issues to guests' satisfaction.
Bartender / Server
Cowtipper's
08.2007 - 11.2011
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept bar presentable and well-stocked to meet customer needs.
Followed alcohol awareness procedures for preventing excessive guest intoxication.