Meticulous individual with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.
Overview
2
2
years of professional experience
Work History
Host
Cucina Enoteca
01.2023 - 06.2023
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Ran the to-go section of the restaurant.
Host and Server
Cafe Allegro
01.2022 - 08.2022
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Courtesy Clerk
Albertsons
02.2021 - 12.2021
Enhanced customer satisfaction by providing efficient bagging and carryout services.
Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
Assisted with inventory management, ensuring accurate stock levels and timely replenishment of items.
Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
Increased overall efficiency by assisting with price checks and product location inquiries from customers.
Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.