Tyler Reed
Clifton,NJ
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
17
17
years of professional experience
Work History
General Manager
Dicks Sporing Goods
Wayne, NJ
01.2021 - Current
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Developed marketing strategies designed to increase brand awareness within target markets.
Retail District Manager
Dollar General
Clifton, New Jersey
06.2017 - 01.2020
- Managed and documented staffing changes at multiple locations.
- Analyzed financial data such as sales figures and inventory levels to identify areas of improvement.
- Resolved customer complaints in a timely manner while maintaining high standards of customer service.
- Created action plans for underperforming stores by analyzing current operations and identifying opportunities for improvement.
- Established effective communication channels between corporate headquarters and retail outlets within the district.
- Scheduled store visits to ensure compliance with company policies and procedures.
- Reviewed daily reports from each store to ensure accuracy of information related to sales transactions and inventory control measures.
- Developed and implemented strategies to improve customer service and profitability.
- Inspected physical condition of each store, including fixtures, displays, furniture, and equipment, ensuring proper maintenance was being performed.
- Evaluated performance of individual stores within district based on key metrics such as sales growth, profit margins, employee turnover rate.
- Provided guidance and support to store managers regarding personnel issues such as disciplinary actions or job performance reviews.
- Ensured stores met or exceeded budget goals by monitoring expenses, controlling payroll costs, and increasing sales volume.
Executive Director of Operations
Victorinox Swiss Army
New York, New York
10.2012 - 05.2015
- Created detailed reports on operational activities for senior management review.
- Implemented best practices related to operational policies and procedures across all departments.
- Reviewed contracts with customers, vendors, suppliers on behalf of the organization.
- Managed daily operations of the company while ensuring compliance with applicable laws and regulations.
- Assessed risk factors related to operations including safety issues, cost containment, quality assurance.
- Ensured effective communication between staff members at all levels of the organization.
- Initiated new programs or initiatives designed to increase productivity or profitability.
- Coordinated with other departments to ensure organizational objectives were met in a timely manner.
- Established key metrics for measuring performance against established targets in order to drive continuous improvement efforts.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Collaborated closely with executive team members on decision making regarding business strategy and direction.
- Cultivated relationships with external stakeholders such as vendors, suppliers, regulatory agencies.
- Served as strategic advisor and functional expert on critical strategic and operational matters.
Regional Manager
Lindt & Sprungli USA
Clifton, New Jersey
08.2007 - 06.2012
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Developed annual budgets for each district within the region.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Implemented change management and distributor network restructuring strategies, identifying underperforming locations as targets for acquisition.
- Expanded business, developed revenue and managed market gains.
- Controlled shrink through strategic inventory management and loss prevention approaches.
Education
High School Diploma -
Warrensburg Junior-Senior High School
Warrensburg, NY06-1988
Skills
- Financial Administration
- Customer Relationship Management
- Operations Oversight
- Service Quality Improvement
- Staff Supervision
- Sales
- Customer Retention
- P&L Management
- Schedule Management
- Loss Prevention
- Performance Evaluations
- Team training and development
- Sales Analysis
- Sound Judgment
- Interpersonal Skills
- Change Implementation
References
References available upon request.
Timeline
General Manager
Dicks Sporing Goods
01.2021 - Current
Retail District Manager
Dollar General
06.2017 - 01.2020
Executive Director of Operations
Victorinox Swiss Army
10.2012 - 05.2015
Regional Manager
Lindt & Sprungli USA
08.2007 - 06.2012
High School Diploma -
Warrensburg Junior-Senior High School
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