Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Reed

De Smet,SD

Summary

Polite and professional with a proven track record in customer service, applying strong communication and problem-solving, honed across roles from Digital Print Operator at Lyle Signs to AppleCare Tier 2 Advisor. Excelled in enhancing customer satisfaction and efficiently managing multiple projects, demonstrating exceptional computer proficiency and active listening skills. Achieved significant improvements in process efficiency and quality control.


Overview

14
14
years of professional experience

Work History

Digital Print Operator

Lyle Signs
05.2014 - Current
  • Ensured timely project completion with effective job scheduling and prioritization.
  • Trained new employees on digital print equipment operation, ensuring a smooth transition into their roles..
  • Consistently met tight deadlines by effectively managing multiple projects simultaneously.
  • Enhanced print quality by performing regular equipment maintenance and calibrations.
  • Maintained high customer satisfaction by delivering accurate, high-quality prints within specified deadlines.
  • Managed inventory levels of consumables such as ink cartridges or paper stock; closely monitored supplies to avoid shortages during critical times.

AppleCare Tier 2 Advisor

NCO Group Call Center
06.2013 - 03.2014


  • Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
  • Developed rapport with customers, fostering trust and long-lasting relationships for the company.
  • Managed high-stress situations calmly, maintaining professionalism while resolving urgent customer concerns.
  • Supported sales initiatives by up-selling AppleCare+ coverage when appropriate during customer interactions.
  • Enhanced customer satisfaction by providing timely and accurate troubleshooting for Apple products.
  • Effectively communicated complex technical information to clients with varying levels of expertise, promoting clarity and understanding.

Senior Sandwich Artist

Jimmy Johns Gourmet Subs
09.2012 - 05.2013
  • Enhanced customer satisfaction by efficiently preparing high-quality sandwiches and consistently maintaining a clean work environment.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Demonstrated adaptability by cross-training in various roles within the store to ensure adequate coverage during staff absences or high-volume periods.
  • Collaborated with team members during busy periods to maintain efficient workflow, ensuring minimal wait times for customers.

In-Shop Employee

Jimmy Johns Gourmet Subs
02.2011 - 09.2012
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Greeted guests, promoted specials, and took orders.

Kitchen Staff Member

Raising Cane's Restaurants
02.2012 - 06.2012
  • Followed recipes to prepare food correctly.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.

Education

High School Diploma -

Farmington High School
Farmington, MN
05-2010

Skills

  • Job Prioritization

  • Adaptability to Change

  • Customer Service

  • Problem-solving abilities

  • Customer Relations

  • Call center experience

  • Computer Proficiency

  • Conflict Resolution

    • Active Listening

    Product and service knowledge

Timeline

Digital Print Operator

Lyle Signs
05.2014 - Current

AppleCare Tier 2 Advisor

NCO Group Call Center
06.2013 - 03.2014

Senior Sandwich Artist

Jimmy Johns Gourmet Subs
09.2012 - 05.2013

Kitchen Staff Member

Raising Cane's Restaurants
02.2012 - 06.2012

In-Shop Employee

Jimmy Johns Gourmet Subs
02.2011 - 09.2012

High School Diploma -

Farmington High School

Similar Profiles

CREATE PROFILE
Tyler Reed