Tyler Reich
Martinez,GA
Summary
● Self-motivated, able to set goals and priorities to achieve immediate or long term goal deadlines
● Willingness to follow orders as well as express adequate leadership skills in the workplace
● Ability to adapt and learn new concepts and ideas in a timely manner
● Developed interpersonal skills and effective problems solving skills
● Gained reputation for honesty and placed in positions of trust
Overview
14
14
years of professional experience
Work History
Customer Service Specialist- TEMP
Harte Hanks
04.2023 - 06.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs
- Resolved concerns with products or services to help with retention and drive sales
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Apprentice Electrician
International Brotherhood of Electrical Workers, I.B.E.W
08.2018 - 08.2022
- Work with Journeyman Electrician(s) to complete all assigned duties
- Analyze, identify, and troubleshoot equipment and electrical components
- Interpret blueprints, work packages and drawings pertaining to the job
- Install/alter electrical components per steps outlined within work package(s)
- Communicate with co-workers and contractors in a professional and courteous manner
Pre-K Assistant Teacher
Cornerstone Academy Christian Childcare & Preschool
02.2017 - 03.2018
- Provide educational and personal guidance for a class of 18 to 35 children
- Develop and implement a weekly lesson plan as well as a monthly lesson plan
- Assist main teacher with activities and overall functioning of the room
- Directly work with children who may suffer from mental and/or behavioral issues
- Completed quality rated courses related to the workplace and also CPR certified
Mental Health Technician
Lighthouse Care Center of Augusta
03.2016 - 08.2016
- Directly watch over and care for a range of 5 to 25 patients per shift
- Help implement an individualized treatment plan for patients on Residential and/or Acute units
- Use heightened senses in order to control an ever changing environment
- Adapt to stressful situations while maintaining a professional demeanor
- Adhere to patient/staff boundaries while also being aware to the psychological conditions and reasoning for the patients’ admittance to the facility
Server
Chili’s
03.2012 - 02.2016
- Apply strong organizational skills and adapt to a fast-paced environment
- Attentive listening and compassionate interpersonal skills with an estimate of 8 to 12 tables each shift
- Inspire other employees to strengthen customer service and social interactions with positive psychological methods
- Coordinate and direct fellow employees to work more efficiently
Crew Trainer
McDonalds
09.2009 - 09.2011
- Trained new employees on all functions of job positions in the store
- Managed and processed an estimated portion of eight hundred customer transactions daily
- Prepared products for customers accurately and efficiently in fast paced environment
- Recognized by management for exceptional attention to detail, customer service, and work ethic
- Loyalty to superiors and colleagues in an industry that has a high employee turnover rate
Education
Master of Science - Studies, Human Behavior
Capella University
Minneapolis, MN12.2016
Bachelor of Arts - Psychology, Sociology
Georgia Regents University
Augusta, GA12.2014
Skills
- Customer Service and Assistance
- Reading Comprehension
- Understanding Customer Needs
- Effective Written and Verbal Communication
- Customer Relations
- Ability to Work Independently
Timeline
Customer Service Specialist- TEMP
Harte Hanks
04.2023 - 06.2023
Apprentice Electrician
International Brotherhood of Electrical Workers, I.B.E.W
08.2018 - 08.2022
Pre-K Assistant Teacher
Cornerstone Academy Christian Childcare & Preschool
02.2017 - 03.2018
Mental Health Technician
Lighthouse Care Center of Augusta
03.2016 - 08.2016
Server
Chili’s
03.2012 - 02.2016
Crew Trainer
McDonalds
09.2009 - 09.2011
Master of Science - Studies, Human Behavior
Capella University
Bachelor of Arts - Psychology, Sociology
Georgia Regents University
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