Tyler Reich
Miami,US
Summary
Fine Dining Server with over 11 years of extensive experience in the hospitality industry, excelling in customer service and staff development. Demonstrates expertise in financial analysis and operational management, enhancing guest experiences and fostering a collaborative team environment. Committed to driving team success and operational excellence through strong communication and innovative problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
La Grande Boucherie
03.2025 - Current
- Serve patrons efficiently, ensuring satisfaction and repeat visits.
- Handle high-volume orders, maintaining accuracy and speed.
- Collaborate with kitchen staff to optimize service flow.
- Resolve customer complaints promptly, enhancing dining experience.
- Upsell menu items, contributing to increased revenue.
- Maintained precise documentation of guest preferences and dietary restrictions, ensuring personalized service and enhanced customer satisfaction
- Coordinated with kitchen staff to expedite orders efficiently, reducing wait times and strengthening overall guest experience
- Implemented strategic table management techniques to optimize seating arrangements and maximize dining room efficiency during peak hours
- Mentored new team members on service protocols and wine knowledge, contributing to consistent service quality across shifts
- Developed comprehensive wine pairing suggestions for seasonal menu items, strengthening guest engagement and premium beverage sales
Fine Dining Server
Catch Miami
03.2024 - 03.2025
- Guide guests through menu, enhancing dining experience with personalized recommendations.
- Maintain high service standards, achieving repeat customer visits and positive reviews.
- Efficiently manage multiple tables, ensuring timely service and guest satisfaction.
- Collaborate with kitchen staff to ensure accurate and prompt order delivery.
- Resolve guest concerns swiftly, maintaining a welcoming and professional environment.
- Orchestrate seamless fine dining experiences through precise timing of multiple courses while maintaining detailed knowledge of extensive wine lists and seasonal menu offerings
- Foster strong relationships with kitchen staff and support teams to ensure coordinated service delivery and exceptional guest satisfaction
- Maintain comprehensive knowledge of dietary restrictions and allergens, ensuring safe and accommodating dining experiences for all guests
- Monitor table rotation patterns and guest preferences to optimize service timing and enhance overall dining room efficiency
- Anticipated and resolved guest concerns proactively, fostering a refined dining atmosphere that consistently generated positive feedback
- Curate personalized wine pairings and menu recommendations, demonstrating comprehensive knowledge of seasonal offerings and enhancing guest dining experiences
F&B Manager
Black Market Miami
05.2021 - 10.2024
- Monitor budgets and payroll records, and review financial transactions to ensure expenditures are authorized and budgeted.
- Scheduling staff hours, meetings, and assignments.Developed comprehensive SOPs and training materials for front-of-house operations, establishing consistent service standards and reducing onboarding time
- Orchestrated staff scheduling and resource management, balancing operational needs with labor costs while maintaining service quality standards
- Implemented strategic recruitment initiatives across multiple platforms, building a reliable talent pipeline and maintaining optimal staffing levels
- Led quality assurance processes by addressing customer feedback promptly, strengthening guest satisfaction and maintaining service excellence
- Streamlined financial operations through meticulous management of bank deposits, payroll processing via ADP and Toast systems, ensuring accurate and timely transactions
- Analyzed daily revenue patterns and staffing needs using Toast POS data, optimizing labor allocation while maintaining service excellence across peak periods
Server
Pastis Wynwood
04.2023 - 03.2024
- Managed multiple dining sections while maintaining precise order accuracy and timing, ensuring seamless service flow during peak hours
- Coordinated with kitchen staff and bartenders to expedite orders effectively, reducing wait times and enhancing guest satisfaction
- Implemented personalized service approaches for regular patrons, strengthening customer loyalty and generating consistent repeat business
- Mastered extensive wine and specialty menu offerings, providing informed recommendations that elevated dining experiences and increased check averages
- Mentored new team members on service protocols and guest relations, contributing to improved overall restaurant operations and consistent service standards
- Facilitated dynamic communication between kitchen and bar teams, streamlining order fulfillment and reducing guest wait times
Dining Room Captain
Contessa Miami by Major Food Group
09.2022 - 05.2023
- Provided high level, five star dining experiences with all accommodations necessary to ensure guest satisfaction
- Inform guests of any specials or food pairings with extensive knowledge of wines, cocktails and ingredients.
- Adopted a personalized approach, interacting with regular customers and memorizing their preferences and orders
- Experienced with VIP Guests to Ensure that every guest received respectful and professional treatment at all timesOrchestrated seamless dining experiences in high-volume luxury setting, expertly managing section timing and coordinating with kitchen staff to maintain exceptional service standards
- Curated personalized dining recommendations through extensive knowledge of wine pairings, seasonal ingredients, and specialty cocktails, enhancing guest satisfaction and return visits
- Developed strong relationships with regular clientele by maintaining detailed guest preference profiles, leading to consistent positive feedback and elevated dining experiences
Restaurant AGM
Landshark Bar and Grill
01.2015 - 10.2021
- Maintained and produced orders to the GM for all bar products, supplies, equipment, and services.Leveraged AccuBar system to maintain precise inventory control, achieving consistent 1% variance target while minimizing waste and preventing loss
- Streamlined financial and budget activities across operations, implementing cost-control measures that enhanced operational efficiency while maintaining service quality
- Orchestrated comprehensive staff recruitment, training, and development programs, fostering a high-performing team environment focused on service excellence
- Monitored compliance with health and safety regulations through systematic audits, ensuring consistent adherence to food safety standards and facility maintenance protocols
- Developed strategic inventory management solutions, optimizing product ordering cycles and maintaining ideal stock levels while reducing unnecessary expenditure
Fine Dining Server
Borio's Lakefront
05.2014 - 07.2020
- Provided full tableside service in a busy, upscale restaurant in the finger-lakes region of Upstate New York
- Served up to 250 guests per shift in a 10-table section of the restaurant. Wedding receptions showed more covers on average.
- Memorized an average of 12 daily specials per shift, including their allergen information.
- Processed multiple orders over different platform with a 99% accuracy. Voted top leader 3 quarters in a row.
- Adopted a personalized approach, interacting with regular customers and memorizing their usual orders
- POS knowledge of Toast, Clover, Micros, Aloha.
Education
B.A - Business Administration
University of North Florida
Jacksonville12.2014
Skills
- Communication (Expert)
- Sales (Expert)
- Time Management (Expert)
- Wine Knowledge (Experienced)
- Customer Service (Expert)
- Budgeting (Expert)
- Recruiting (Expert)
- Inventory Management (Expert)
- Conflict Resolution (Expert)
- Team Leadership (Expert)
- Brand Development (Expert)
- Organization (Expert)
- Promotions (Expert)
- Critical Thinking (Expert)
- Staff Training (Expert)
- Payroll Management (Expert)
- Scheduling (Expert)
- Financial Analysis (Expert)
- Event Planning (Expert)
- Strategic Planning (Expert)
- Leadership (Expert)
- Human Resources (Experienced)
Websites
Certification
- Manager Certification | ServeSafe
- Florida Food Handlers | Food Handlers Certification
- TIPS Certified | Florida alcohol certification
Links
LinkedIn
Timeline
Server
La Grande Boucherie
03.2025 - Current
Fine Dining Server
Catch Miami
03.2024 - 03.2025
Server
Pastis Wynwood
04.2023 - 03.2024
Dining Room Captain
Contessa Miami by Major Food Group
09.2022 - 05.2023
F&B Manager
Black Market Miami
05.2021 - 10.2024
Restaurant AGM
Landshark Bar and Grill
01.2015 - 10.2021
Fine Dining Server
Borio's Lakefront
05.2014 - 07.2020
B.A - Business Administration
University of North Florida