Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyler Reynolds

Florissant,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Unemployment Insurance Consultant

Experian
10.2022 - Current
  • Responsible for acting as a liaison between customers and state UE agencies, analyzing individual case information by reviewing data accessed from documented telephone calls or images to determine the appropriate response
  • Responsible for investigating and resolving state agency concerns with other departments and/or State Relationship Managers in a timely manner.
  • Assisted in maintaining regulatory compliance by keeping up-to-date with industry standards and incorporating relevant changes into company policies and procedures.
  • Developed expertise in various lines of business including property, casualty, life, health, and specialty insurance products to better serve a wide range of client needs.
  • Optimized portfolio performance through diligent monitoring of market trends, identifying growth opportunities and areas for improvement.

Unemployment Insurance Consultant

EQUIFAX
10.2021 - 11.2022
  • Responsible for acting as a liaison between customers and state UE agencies, analyzing individual case information by reviewing data accessed from documented telephone calls or images to determine the appropriate response
  • Responsible for investigating and resolving state agency concerns with other departments and/or State Relationship Managers in a timely manner.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
  • Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
  • Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.

Internet/Voice IT Representative

Spectrum
02.2021 - 09.2021
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Assisted in training new hires and offered ongoing support to help them reach their full potential.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
  • Contributed to team sales goals by upselling products and services to customers.

COORDINATOR

Foundation Care (Centene)
10.2019 - 01.2020
  • Responsible for coordinating, monitoring and recording refunds and reimbursements from claim submissions
  • Maintaining accurate records including delivery of supplies and products.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Team Member

Amazon fullfillment center
03.2018 - 10.2019
  • Responsible for deciphering work order, locating merchandise in storage locations, and picking/packing them for shipping to awaiting customers.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Education

Bachelor of science cyber security -

Western GOVERNORS’ university
12.2024

High School Diploma -

Christian Brothers College
St Louis
06.2014

Skills

  • Integrity and ethics
  • Microsoft Excel
  • SQL Programming
  • Claims Management
  • Claims Processing
  • Policy Interpretation
  • Effective communication skills
  • Documentation and paperwork
  • Eligibility Determination

Certification

  • Comptia Security +
  • Comptia Network +
  • Comptia A+
  • Microsoft AZURE Fundamentals AZ900
  • ITIL4 AXELOS

Timeline

Unemployment Insurance Consultant

Experian
10.2022 - Current

Unemployment Insurance Consultant

EQUIFAX
10.2021 - 11.2022

Internet/Voice IT Representative

Spectrum
02.2021 - 09.2021

COORDINATOR

Foundation Care (Centene)
10.2019 - 01.2020

Team Member

Amazon fullfillment center
03.2018 - 10.2019

Bachelor of science cyber security -

Western GOVERNORS’ university

High School Diploma -

Christian Brothers College

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Tyler Reynolds