Tyler Rhodes
Springfield,MO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Envoy Air Inc.
12.2021 - Current
- Guide and direct incoming and outgoing aircraft at the airport on the taxiway to ensure that they are entering or leaving their gate safely and on-time.
- Load, unload, sort as a baggage handler and appropriately transfer passenger baggage on the ramp, cargo/freight, and company materials. Some of these items can weigh up to 75 lbs.
- Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
- Collaborate with the internal team to ensure a safe and on-time departure
- May clean the interior of the aircraft, clean and service aircraft lavatories
- Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
- Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
- Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
- Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
- Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
- May work in the Baggage Service Office to track the location of baggage and handle passenger questions
Delivery Driver/Courtesy Clerk
Hy-Vee Grocery Store
12.2015 - 12.2021
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Education
High School Diploma -
Central High School, Springfield, MO
Springfield, MO05.2016
Skills
- Customer Data Confidentiality
- Computer Skills
- Paperwork Processing
- Account updating
- Relationship Building
- Work Prioritization
- Problem-solving abilities
- Dispute Resolution
Timeline
Customer Service Agent
Envoy Air Inc.
12.2021 - Current
Delivery Driver/Courtesy Clerk
Hy-Vee Grocery Store
12.2015 - 12.2021
High School Diploma -
Central High School, Springfield, MO
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