Tyler Richardson
Carthage,NC
Overview
11
11
years of professional experience
Work History
Assistant Service Manager
Pinehurst Toyota
Southern Pines, NC
05.2024 - 01.2025
- Prepared invoices for services rendered and collected payments from customers.
- Developed strong relationships with customers by providing exceptional customer service.
- Promptly responded to customer inquiries via phone, email or in person.
- Maintained records of customer interactions and transactions.
- Upsold additional products or services when appropriate.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Ensured that all customer inquiries were handled promptly and accurately.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Mechanic
James Automotive
Carthage , NC
06.2014 - 04.2024
- Engaged with customers to determine automotive requirements and communicate vehicular defects or problems.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Provided estimates for labor costs associated with repair projects prior to commencement of work.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Conducted test drives before and after repair services.
- Repaired, replaced and adjusted brakes.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Estimated costs of vehicle repair.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
Education
GED -
Sandhills Community College
Pinehurst, NC05-2012
Skills
- Service planning
- Operation Monitoring
- Sales support
- Customer service focus
- Schedule coordination
- Task delegation
- Hospitality and accommodation
- Mechanical diagnostics
- Service scheduling
- Upselling
- Goal oriented
- Reporting and documentation
- Trustworthy and honest
- Customer service
- Employee relations
- Maintenance and repair
- Multitasking and organization
- Cost estimates
- Preventive Maintenance
Timeline
Assistant Service Manager
Pinehurst Toyota
05.2024 - 01.2025
Mechanic
James Automotive
06.2014 - 04.2024
GED -
Sandhills Community College
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