Tyler Rico
san Antonio
Summary
A friendly customer service person with a great track record at Lowes. I'm good at talking to people and solving their problems. I'm known for being nice and professional when dealing with complaints. Plus, I'm good at suggesting extra products that customers might want. I'm also skilled at processing orders, working with others and making sure customers have a good experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
San Antonio
04.2024 - Current
- Assisted customers with inquiries and provided product information.
- Processed customer orders and managed returns efficiently.
- Collaborated with team members to resolve customer issues promptly.
- Utilized company software to track and update customer requests.
- Educated customers on product features and benefits effectively.
- Engaged in ongoing training to learn company policies and procedures.
- Handled complaints with empathy and professionalism to ensure satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Cash Handling.
- Receiving
- Stocking
- Fulfillment
Customer Service Representative
Alamo Insurance Agency
San Antonio
06.2022 - 03.2024
- Assisted clients with policy inquiries and claim submissions.
- Processed policy applications and renewals efficiently.
- Maintained client records using agency's customer management system.
- Handled billing questions and payment processing for clients.
- Resolved customer complaints with professionalism and empathy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Some College (No Degree) - Business
Northwest Vista College
San Antonio, TXSkills
- Customer service
- Sales support
- Order processing
- Data entry
- Problem solving
- Team collaboration
- Client relationship management
- Coordination
- Hospitality and accommodation
- Effective communication
- Time management
- Critical thinking
- Service upselling
- Product promotion
- Dispute resolution
- Sales expertise
- Conflict resolution
- Positive and professional
- Warehousing functions
Timeline
Customer Service Representative
Lowes Home Improvment
04.2024 - Current
Customer Service Representative
Alamo Insurance Agency
06.2022 - 03.2024
Some College (No Degree) - Business
Northwest Vista College
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