Tyler Rife
St Louis,MO
Summary
Extensive knowledge of Carboline product offerings, including applications, and making recommendations. Worked with a wide array of personality types and job responsibilities. Extensive experience managing teams. Dependable, service-driven, and possessing excellent problem resolution and communication skills. Well-organized, with the ability to multitask.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Sales Representative
Carboline
St Louis, Missouri
12.2023 - 09.2025
- Conducted product demonstrations to showcase features and benefits effectively.
- Maintained accurate records of all sales activities, including customer profiles, orders, payments.
- Prepared detailed proposals and presentations for potential clients and stakeholders.
- Provided training sessions for clients on product usage and best practices.
- Assessed customer needs, explained complex technical information and provided information regarding useful products and promotions.
- Monitored competitor activity in order to adjust sales strategies accordingly.
- Identified customer needs and provided tailored solutions to meet their requirements.
Senior Technical Service Manager
Carboline
St Louis, Missouri
12.2022 - 12.2023
- Collaborated with cross-functional teams to enhance product support processes.
- Developed training materials for new technical service staff members.
- Managed service escalations to ensure timely resolutions and customer satisfaction.
- Oversaw documentation of technical procedures and service guidelines for team use.
- Created training materials and conducted employee training on customer service protocols and procedures.
- Provided technical support and troubleshooting for customers via telephone, email, and remote access.
- Performed root cause analysis on complex technical problems to determine solutions.
Technical Service Engineer
Carboline
St Louis, MO
07.2018 - 12.2022
- Provide training and technical support for the regional sales team and customers/specifier personnel explaining the benefits and efficiencies of the Carboline products.
- Demonstrate proper use of mixing equipment, all types of spray equipment, handtools, etc., to apply Carboline products.
- Collaborate with sales team to understand customer requirements, boost product sales and provide sales support.
- Demonstrate use and techniques involved with inspection equipment.
- Conduct surveys using the TAM computer software.
- Assist In-house Technical Service team with all responsibilities, including answering questions via telephone, computer chats, and emails.
- Responsible for assisting Sales Representatives in recommending coating systems, application methods and writing specifications for specific applications.
- Perform failure analysis and recommend remediation procedures.
Technical Service Representative
International Paint
Houston, TX
04.2017 - 06.2018
- Provided training and product support for other members of sales team.
- Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
- Created step-by-step procedures for day-to-day tasks to streamline workflow and improve efficiency.
- Performed failure analysis and provided detailed insight as to the cause of the phenomenon.
Superintendent
Whitehead Brothers Painting
St. Charles, MO
06.2014 - 04.2017
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Participated in progress and project meetings.
- Created and executed project plans and schedules, complying with budget and quality measures.
- Oversaw employee productivity to enforce efficient use of materials and equipment.
- Maintained safe work site by implementing safety requirements.
- Prepared and planned worksites to help jobs run smoothly.
Education
Painter's Union Apprenticship Training Program
St Louis, MO05.2009
Gillespie High School
Gillespie, IL05.2003
Skills
- Equipment Maintenance and Repair
- Application of Industrial Coatings
- Product Development Evaluation
- Relationship Building
- Good Work Ethic
- Critical Thinking
- Good People Skills
- Customer Service
- Computer Skills
- Microsoft Office
- Flexible Schedule
- Data Management
- Conflict Resolution
- Friendly, Positive Attitude
- Organizational Skills
- Technical sales
Certification
- AMPP Senior Certified Coating Inspector
- OSHA 30-Hour Training
- SSPC-7 Abrasive Blasting Program
Timeline
Technical Sales Representative
Carboline
12.2023 - 09.2025
Senior Technical Service Manager
Carboline
12.2022 - 12.2023
Technical Service Engineer
Carboline
07.2018 - 12.2022
Technical Service Representative
International Paint
04.2017 - 06.2018
Superintendent
Whitehead Brothers Painting
06.2014 - 04.2017
Painter's Union Apprenticship Training Program
Gillespie High School
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