Created reporting and files for outside vendors to reduce dependency on other departments and become self sufficient.
Communicated daily and weekly with business partners on new and existing opportunities.
Performed Physical Inventories when scheduled
Managed team of 20+ associates each week on Lowe's side and collaborated with another 15+ Outside vendors to count Lowe's locations.
Investigated system issues and implemented resolutions to reduce downtime.
Identified and resolved problems through root cause analysis and research.
Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Researched and adopted new technologies to add value to existing offerings.
Enhanced interfaces to promote better functionality for users.
Collaborated with stakeholders to identify business needs and data sources.
Physical Inventory Lead
Lowe's
10.2019 - 08.2022
Completed physical inventory counts as scheduled.
Performed data entry and completed proper paperwork.
Recorded information, shortages, and discrepancies to keep records current and accurate.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Managed flow and deliverable for team of OIS employees (range from 15 to 25) while directing activity of 1 ASM and team of 20+ Lowe’s associates during counting process.
Explained, directed and managed inventory team from store in performing physical counts and reconciliations of counts.
Executed understanding of store operations policies and procedures to accommodate performing inventory process.
Managed system issues associated and unique to physical inventory process.
Demonstrated leadership ability and people skills to direct inventory team members in appropriate actions related to inventory process.
Provided customer friendly inventory environment for store to operate while managing inventory process.
Assistant Store Manager of Operations
Lowe's
10.2016 - 10.2019
Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
Recruited, hired and trained new employees, aimed at building high-functioning team focused on Customer Service, Safety, and maintaining great in stock position.
Managed workload and task demand between corporate guidelines and staff abilities.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Trained new employees on proper protocols and customer service standards.
Trained and guided team members to maintain high productivity and performance metrics.
Reported issues to higher management with great detail.
Maintained expense controls to drive bottom line profit.
Communicated with district staff and other stores as trainer and leader.