Tyler Roark
Danville,CA
Summary
Proven leader with a track record of enhancing team productivity and efficiency at Buena Vista Tree Service. Skilled in crew oversight and equipment maintenance, I excel in fostering safety protocols and boosting morale. My strategic schedule planning and strong problem-solving abilities have significantly improved project completion rates, demonstrating a commitment to excellence and a results-driven approach. Skilled employee known for making best decisions regarding appropriate solutions. Committed Crew Leader delivering quality service and maintaining high levels of satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Crew Leader
Buena Vista Tree Service
03.2017 - 08.2024
- Trained and helped employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing OSHA safety guidelines and promptly addressing potential hazards.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Talked to homeowners upon arrival discussing the days job as well as possible add ons.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
- Set an example on how to maintain and operate machinery to new and veteran employees so that whenever I possibly missed a day there would be someone there who knew how to operate all machinery
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
- Boosted crew morale and productivity through effective leadership and regular feedback sessions.
- Gave estimates and landed jobs as an estimator role in the company until crews needed more hands on the jobsites.
- Coordinated daily tasks for crew, optimizing manpower and resources to meet project deadlines.
- Ensured high-quality customer service, resolving issues promptly and maintaining satisfaction.
Wine Associate
Wood Family Vineyards
06.2017 - 12.2022
- Developed a loyal customer base through exceptional service, fostering repeat business and positive word-of-mouth referrals.
- Collaborated with the management team to develop seasonal promotions, attracting new customers and driving revenue growth.
- Contributed to team sales goals by upselling premium bottles and suggesting related products such as stemware or gift baskets.
- Coordinated special orders for clients seeking rare or limited-release bottles, earning recognition as a reliable source for exclusive products.
- Simplified the purchasing process for customers by effectively categorizing wines according to region, style, or price point.
- Participated in community outreach initiatives such as local food pairing events to elevate brand awareness within the market area.
- Demonstrated expertise in various wine regions, varietals, and production methods to address customer inquiries confidently.
- Educated customers on proper wine storage, serving techniques, and glassware selection to enhance their overall experience.
- Gained trust from customers through honest assessments of wines while respecting individual preferences and budgets.
- Enhanced customer satisfaction by providing personalized wine recommendations based on taste preferences and meal pairings.
- Increased sales by conducting engaging and informative wine tastings for customers.
- Helped maintain a safe and compliant store environment by following all applicable alcohol sales regulations and guidelines.
- Coordinated wine selection and restocking the cellar with over 700 cases.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Store Manager
Hungry Howie’s
05.2011 - 07.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Kept track on store inventory, as well as created the food orders according to inventory to fit variance and labor cost requirements.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules with over 30 employees based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
No Degree - Food Science And Nutrition
Sam Houston State University
Huntsville, TX06.2013
No Degree - Basic Requirements With A Focus in Sports Therapy
Blinn College
Bryan, TX06.2012
No Degree - Basic Requirements While Playing Football
Tyler Junior College
Tyler06.2010
High School Diploma -
Livermore High School
Livermore, CA06.2009
Skills
- Crew oversight
- Heavy Lifting
- New Hire Training
- Equipment Maintenance
- Safety protocols and procedures
- Team Player
- Product Knowledge
- Strong Communication Skills
- Team Leadership Qualities
- Store Opening and Closing
- Cash Management
- Shift Scheduling
- Inventory Control
- POS Systems
Languages
Spanish
Limited Working
Timeline
Wine Associate
Wood Family Vineyards
06.2017 - 12.2022
Crew Leader
Buena Vista Tree Service
03.2017 - 08.2024
Store Manager
Hungry Howie’s
05.2011 - 07.2016
No Degree - Food Science And Nutrition
Sam Houston State University
No Degree - Basic Requirements With A Focus in Sports Therapy
Blinn College
No Degree - Basic Requirements While Playing Football
Tyler Junior College
High School Diploma -
Livermore High School
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