TYLER ROBINSON
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
Campbellsville Nursing And Rehabilitation
01.2024 - Current
- Enhanced patient care by performing comprehensive assessments and developing individualized care plans.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
- Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
- Ensured regulatory compliance by adhering to infection control protocols and maintaining accurate documentation of patient data.
Certified Clinical Medical Assistant (CCMA)
TAYLOR REGIONAL HOSPITAL
02.2022 - 12.2022
- Improved patient care by efficiently updating and maintaining electronic health records.
- Enhanced clinical operations by assisting physicians with patient examinations, diagnostic tests, and treatments.
- Increased patient satisfaction through compassionate communication and support during medical procedures.
- Ensured accurate diagnoses by proficiently collecting lab specimens and conducting routine tests.
- Demonstrated expertise in performing EKGs, phlebotomy procedures, injections administration ensuring accuracy in each procedure performed.
Program Director
EVERYDAY MATTERS: Services for individuals with intellectual disabilities
01.2019 - 02.2022
- In 2021 job title changed from Quality Assurance Director to Program Director
- Supervised staff of 40+ including residential directors, day training directors, and family home providers
- Facilitated Supports of Community Living (SCL) Medicaid waiver program
- Reviewed and submitted incident reports into the Medicaid Wavier Management Application (MWMA) system
- Scheduled and attended client Support Intensity Scale (SIS) and Plan of Care (POC) meetings
- Acted as a liaison between clients, case managers, and client guardians.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Established, updated and implemented program policies and procedures to comply with regulatory requirements.
Homeless Shelter Staff
FRANKLIN COUNTY WOMEN AND FAMILY SHELTER
05.2020 - 07.2020
- Enhanced shelter residents'' well-being by providing compassionate care and support.
- Assisted in maintaining a safe and clean environment for all shelter occupants.
- Collaborated with community partners to ensure access to essential resources for shelter residents.
- Managed challenging situations effectively, promoting conflict resolution and positive outcomes.
- Conducted intake interviews with new residents, assessing needs and developing individualized service plans.
- Coordinated food preparation efforts, ensuring nutritious meals were provided daily for all shelter occupants.
Family Home Provider
Everyday Matters
07.2018 - 03.2019
- Conducted regular safety inspections of the home environment to ensure it met all state regulations.
- Facilitated social interactions for patients, organizing group activities and outings to promote connection and community involvement.
- Collaborated with healthcare professionals to develop comprehensive care plans for optimal patient outcomes.
- Provided medication management, ensuring timely administration of prescribed medications and monitoring for potential side effects.
- Assisted with personal hygiene tasks, maintaining dignity and respect while promoting self-care abilities when possible.
- Oversaw daily living tasks such as meal preparation, laundry, and housekeeping to maintain a clean and welcoming environment for patients.
- Communicated effectively with family members regarding patient progress, concerns, or changes in care plan requirements.
Medical Coordinator
Everyday Matters
01.2015 - 01.2019
- Schedule and attend client medical appointments
- Reviewed Medical Administration Records (MAR) of clients weekly for quality assurance
- Ensured prescriptions, MAR, and medication labels were consistent
- Reduced appointment wait times for patients by effectively managing schedules and optimizing appointment bookings.
- Increased the efficiency of resident care through effective collaboration and coordination among physicians, company nurse, and support staff.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
- Provided comprehensive training to new staff members, ensuring they were well-equipped with the knowledge and skills needed to excel in their roles as medical coordinators.
Direct Support Professional (DSP)
Everyday Matters
01.2014 - 01.2015
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
Certified Clinical Medical Assistant (CCMA)
FRANKFORT URGENT CARE
07.2011 - 01.2015
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
Education
License Practical Nurse (LPN) - Nursing
Campbellsville University
Campbellsville, KY12.2023
Bachelor of Arts - Psychology
Kentucky State University
Frankfort, KY12.2018
Certified Clinical Medical Assistant (CCMA) -
The Medical Institute of Kentucky
Lexington, KY05.2012
SRNA -
State Registered Nurse Aide
06.2009
Skills
- Time Management
- Policy and procedure improvements
- Effective leader
- Effective Communication
- Problem-solving aptitude
- Quality Assessments
- Medical Records Management
- Staff Evaluation
- Recruitment and hiring
Certification
- Stop the Bleed Instructor: 11/01/23
- American Heart Association: Basic Life Support (BLS) Certification, 02/2026
- Impact of Covid-19: Consideration for individuals with Developmental Disabilities across major life domain, 10/01/21
Timeline
Licensed Practical Nurse
Campbellsville Nursing And Rehabilitation
01.2024 - Current
Certified Clinical Medical Assistant (CCMA)
TAYLOR REGIONAL HOSPITAL
02.2022 - 12.2022
Homeless Shelter Staff
FRANKLIN COUNTY WOMEN AND FAMILY SHELTER
05.2020 - 07.2020
Program Director
EVERYDAY MATTERS: Services for individuals with intellectual disabilities
01.2019 - 02.2022
Family Home Provider
Everyday Matters
07.2018 - 03.2019
Medical Coordinator
Everyday Matters
01.2015 - 01.2019
Direct Support Professional (DSP)
Everyday Matters
01.2014 - 01.2015
Certified Clinical Medical Assistant (CCMA)
FRANKFORT URGENT CARE
07.2011 - 01.2015
License Practical Nurse (LPN) - Nursing
Campbellsville University
Bachelor of Arts - Psychology
Kentucky State University
Certified Clinical Medical Assistant (CCMA) -
The Medical Institute of Kentucky
SRNA -
State Registered Nurse Aide
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