Tyler Robinson
Cleves,OH
Summary
Dynamic Service Advisor with proven expertise at Joseph Chevrolet, excelling in customer relationship management and service scheduling. Demonstrated leadership in optimizing workflows and resolving customer issues, ensuring high-quality service delivery. Recognized for clear communication and quick learning, effectively enhancing operational performance in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Service Advisor
Joseph Chevrolet
Cincinnati, OH
07.2023 - 03.2025
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Contacted customers about any potential open recalls, new services, and account changes.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Manager
Penn Station Subs
Cincinnati, Ohio
07.2022 - 08.2024
- Created workflow strategies to optimize organizational performance.
- Provided leadership during times of organizational change or crisis situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Colerain High School
Cincinnati, OH05-2022
Skills
- Clear and effective communication
- Service scheduling
- Parts ordering
- Vehicle inspection
- Customer relationship management
- Computer Skills
- Leadership skills
- Fast learning
Timeline
Service Advisor
Joseph Chevrolet
07.2023 - 03.2025
Manager
Penn Station Subs
07.2022 - 08.2024
High School Diploma -
Colerain High School
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