Tyler Rodriguez
Salem
Summary
Results-oriented professional with a proven track record in customer-facing roles, excelling in problem-solving and organizational skills. Recognized for the ability to develop impactful solutions to complex challenges while maintaining high levels of client satisfaction. Seeking to leverage expertise in a dynamic environment that fosters growth and innovation.
Overview
8
8
years of professional experience
Work History
Lot Attendant
Hyacinth Collision Center
Salem
09.2024 - 02.2025
- Adhered strictly to company policies and procedures while performing duties onsite.
- Maintained cleanliness of the lot and shop, including sweeping, trash removal, pressure washing, and painting.
- Ensured that all vehicles were parked in designated areas according to size and type.
- Maintained cleanliness, neatness and organization of customer areas.
- Ensured that vehicles were both detailed and washed after repairs.
- Documented each step of detailing and washing cars, as outlined during my training period.
Client Care Coordinator
Right At Home Health Care
Eugene
06.2024 - 08.2024
- Updated various internal reports, collected and compiled data, and performed follow-up.
- Assisted new employees with new-hire paperwork, and reviewed it for corrections.
- Answered multiple console telephone systems to direct calls to appropriate personnel.
- Resolved issues through active listening, open-ended questioning, and escalated major problems to the branch manager.
- Established and updated work schedules to account for changing staff levels, and expected workloads.
- Achieved specific team objectives and collection activities.
- Coordinated individual duties after careful evaluation of each caregiver's skill level and knowledge.
- Monitored front areas so that questions could be promptly addressed.
- Assist clients with feeding, giving medications, personal care activities, cleaning, running errands, etc.
- Interviewing
- On-call phone rotation.
- Maintaining a good relationship with both clients and caregivers.
- Operating software systems such as Microsoft Office (Word, Excel, Teams, Outlook, etc.)
Client Service Coordinator
Family Resource Home Care
Salem
04.2017 - 05.2024
- Updated various internal reports, collected and compiled data and performed follow-up
- Assisted new employees with new-hire paperwork and reviewed for corrections
- Answered multiple console telephone system to direct calls to appropriate personnel
- Resolved issues through active listening and open-ended questioning, escalating major problems to branch manager
- Established and updated work schedules to account for changing staff levels and expected workloads
- Achieved specific team objectives and collection activity
- Coordinated individual duties after careful evaluation of each caregiver's skill level and knowledge
- Monitored front areas so that questions could be promptly addressed
- Assist clients with feeding, giving meds, personal care activities, cleaning, errand running, etc
- Interviewing
- On call phone rotation
- Maintaining good relationship with both clients and caregivers
- Operating software systems such as Microsoft office (word, excel, teams, outlook, etc.)
Customer Service Manager
MOD PIZZA
Salem
08.2020 - 10.2020
- Created identical dishes numerous times daily with consistent care, attention to detail and quality
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
- Communicated closely with servers to fully understand special orders for customers
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination
Kitchen Manager
Nancys Burgers And Fries
Salem
08.2018 - 03.2019
- Managing inventory so that all necessary ingredients are stocked for service.
- Hiring new staff, and providing training to facilitate quick acclimation.
- Streamlining the kitchen processes to maintain prompt service times.
- Working with the head chef to develop and maintain the restaurant menu.
- Setting regular cleaning standards for the kitchen, and verifying that staff are maintaining sanitation levels.
- Creating schedules for all kitchen staff.
- Tracking kitchen finances to identify areas of potential waste.
Education
Project Management certification -
University Of Oregon
Online05.2025
High School Diploma -
West Salem High School
Salem, OR06.2017
Skills
- Documentation and control
- Scheduling
- Multitasking abilities
- Organization and time management
- Cultural awareness
- Planning and Coordination
- Customer Service
- Administrative support
- Supervision
- Workflow planning
- Strategic planning
- Database administration
- Team Leadership
- Software systems such as Microsoft Office
- Food Plating and Presentation
- Food Preparation and Safety
- Food spoilage prevention
References
References available upon request.
Timeline
Lot Attendant
Hyacinth Collision Center
09.2024 - 02.2025
Client Care Coordinator
Right At Home Health Care
06.2024 - 08.2024
Customer Service Manager
MOD PIZZA
08.2020 - 10.2020
Kitchen Manager
Nancys Burgers And Fries
08.2018 - 03.2019
Client Service Coordinator
Family Resource Home Care
04.2017 - 05.2024
Project Management certification -
University Of Oregon
High School Diploma -
West Salem High School