Tyler Rogers
Nacogdoches,TX
Summary
Self motivated and detail-oriented professional who, at Stephen F. Austin State University, assisted with gameday operations management. Excelled in enhancing fan experiences and streamlining ticketing processes, showcasing strong interpersonal skills and proficiency in Microsoft Office Suite.
As an Assistant Store Manager for Spirit Halloween, I demonstrated my ability to lead teams and improve customer service over two seasonal terms, underpinning a goal-oriented approach with a flair for sales and collaboration.
Overview
2
2
years of professional experience
Work History
Gameday Operations Intern
Stephen F. Austin State University
01.2024 - 05.2024
- Utilized strong problem-solving skills to address any unexpected challenges arising during events, minimizing disruptions to fan experiences.
- Coordinated with other interns on various tasks, resulting in a well-organized and successful event environment.
- Aided in the implementation of game-day promotions, resulting in increased fan interaction and entertainment value.
- Assisted guest services department in directing guests around the stadium effectively while maintaining a friendly demeanor at all times.
- Managed ticketing processes, providing excellent customer service to fans and reducing wait times.
Assistant Manager
Spirit Halloween LLC
08.2022 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of over 10 new employees to maintain adequate staffing levels.
Education
BBA - Sports Business
Stephen F. Austin State University
Nacogdoches, TX08.2024
Skills
- Proficient in Microsoft Office Suite: Outlook, Word, Excel, PowerPoint
- Sales experience
- Problem-solving abilities
- Teamwork and Collaboration
- Operations Management
- Familiar with CRM Software
- Interpersonal Skills
- Analytical Skills
- Proficient in Google Workspace: Docs, Slides, Sheets, Drive
Involvement
Sports Business Society, 01/2023-08/2024
- Met with other Sports Business majors to discuss trends in the industry, work on coursework, and listen to occasional guest speakers who work in sports business
Timeline
Gameday Operations Intern
Stephen F. Austin State University
01.2024 - 05.2024
Assistant Manager
Spirit Halloween LLC
08.2022 - 11.2023
BBA - Sports Business
Stephen F. Austin State University
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