Tyler Rosa
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Operations Specialist
University Partners
03.2023 - Current
- Travel to different properties nationwide to provide support in leasing, operations, and marketing
- Collaborate with cross-functional teams to optimize leasing efforts and streamline operations
- Assiste property managers in implementing effective operational procedures and delivering exceptional customer service
- Support marketing efforts by conducting market research and providing recommendations for attracting and retaining students
Lease Up Specialist
Verve Boise
09.2022 - 03.2023
- Oversee the hiring of 8 Community Assistants for a 547-bed community
- Lead and conduct weekly ownership calls to ensure compliance with company standards
- Direct weekly staff meetings to ensure adherence to company policies and procedures
- Create monthly marketing budget and calendar for resident events and leasing campaigns
Assistant General Manager
University Village
02.2022 - 08.2022
- Managed the hiring and training of 10 Community Assistants for a 924-bed community
- Oversaw the collection of delinquent accounts and addressed resident complaints
- Handled coding and posting of invoices accurately and in a timely manner
- Conducted and coordinated turnover of units, including inspections, chargebacks, and work orders
Leasing Manager
Heritage Grove
11.2020 - 01.2022
- Prepared move-in documents and ensured lease completion in accordance with property management standards
- Delegated Entrata leads and contact requests to leasing agents and held them accountable for timely follow-up
Resident Assistant/Assistant Resident Director
Southgate Campus Center
05.2018 - 04.2021
- Conducted conflict-resolution meetings with residents to address roommate issues
- Coordinated and maintained Resident's Life Program to enhance resident satisfaction and community engagement
Education
Bachelor of Science - Political Science/Business
Florida State University
Skills
- Formal Evaluations
- Leadership
- Inventory Issue Management
- Customer Relations
- Human resources
Timeline
Operations Specialist
University Partners
03.2023 - Current
Lease Up Specialist
Verve Boise
09.2022 - 03.2023
Assistant General Manager
University Village
02.2022 - 08.2022
Leasing Manager
Heritage Grove
11.2020 - 01.2022
Resident Assistant/Assistant Resident Director
Southgate Campus Center
05.2018 - 04.2021
Bachelor of Science - Political Science/Business
Florida State University
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