Tyler Rose
Oklahoma City,OK
Summary
Accomplished Assistant Store Manager with in-depth experience consistently rising through ranks. Multifaceted leader well-versed in sales, personnel management, customer satisfaction as well as inventory management with an analytical and diligent approach to building and leading strong teams. Dedicated to having a complete knowledge of all company focused goals and/or priorities to optimize customer satisfaction and maximize profits.
Overview
6
6
years of professional experience
Work History
Specialty Sales - Assistant Store Manager
Lowe's Home Improvement
02.2022 - 08.2023
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates and fewer opened Case Managements.
- Coached sales associates & other neighboring department CSAs in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention (Only Store with a 0% Turn-Over Rate among Specialists), with fostering a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Assistant Store Manager
Lowe's Home Improvement
02.2021 - 02.2022
- Specific Departments Responsible for: Tools, Hardware, Paint, Plumbing and Electrical.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
APPLIANCES-KITCHEN CABINETS-MILLWORK SUPERVISOR
Lowe's Home Improvement
01.2020 - 02.2021
- Partner with Specialty ASM to review Dept. performance in Sales, Leads, Details, Pro, LPP, LTR and Credit
- Proactively monitor pipeline for sales opportunities, overdue activities & proper follow-up behaviors
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Developed an efficient inventory process & back-stock organization
- Ensured communication with Installers was present and consistent
- Prepare & Lead Specialty Spotlights
- Achieved a +21.5% Comp. and +$1.5M var to Plan in Appliances. Adding a 37% LPP close rate as well
- Captured a (0.20%) shrink in Appliances, besting the previous year total of (0.50%). *Company average was (0.28%)
LUMBER & BUILDING MATERIALS SUPERVISOR
Lowe's Home Improvement
02.2019 - 01.2020
- Ensure departments standards are maintained from Open-Close
- Maintained great relationships with Top Pro Customers/Accounts and created new relationships by enrolling new accounts to ensure continued growth and customer satisfaction.
- Inventory Management & Managing inventory flow during pandemic caused shortages
- 2020 HYD sales at +$5M (During COVID & Product Shortages). At the close of the year Lumber had hit $11M in sales with over a 50% Comp.
- Manage department shrink (Operational, Internal & External)
- Delivered a (0.14%) Lumber shrink, besting the previous years (0.65%) shrink. *Company average (1.19%) Lumber shrink.
OPE - INSIDE & OUTSIDE GARDEN CENTER SUPERVISOR
Lowe's Home Improvement
12.2017 - 02.2019
- Spring Inventory Management (Mulch, Soil and Live Goods)
- Create new merchandising platforms for efficient inventory turns and product attachment sales
- Collaborate with vendors & 3rd parties (Live Goods)
- Developed an efficient sale through process on live goods/damaged/OFR product
- Headed department shrink programs (LP Clipboard Program).
- Achieved +50% Sales Comp in both OSLG & ISLG YTD.
Flooring Sales Specialist
Lowe's Home Improvement
06.2017 - 12.2017
- Drove department and store profit totals by bringing in top sales numbers.
- Ranked #1 among all Flooring Sales Specialist (via Specialty Scorecard) for the entire Region during the four full-months as a Specialist and ranked Top 5 all other months.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, or space requirements and discussed pricing, additional charges, and payment plans/Lowe's Credit during sales process.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
Education
B.S. - Advanced Health & Human Performance
OBU
Shawnee, OK01.2018
High School Diploma -
Bethel High School
Bethel, OK05.2013
Skills
- Customer Service and Engagement
- Team Building and Leadership
- Store operations and strategies
- Goals and performance
- Sales expertise and Sales Growth
- Order Management
- Sales Tracking
- Assignment Delegation
- Systems and software expertise
- Marketing and Promotions
- Decision-Making
- Effective leader
Additional Information
- Awarded the Lowe's Ring in 2021
- Multiple #1 ranking for Sales Volume and Sales Comp. out of 250+ Stores within the Region (Flooring QTC Events), in which my team for nearly every event ranked near the Top 5 in the Region. Including an award for total sales within the District following the '23 April tornado which left all Specialty Sales areas without a department, register, product displays and little to no physical product on-hand.
- Service Star Award for Leadership and Results, awarded during a Regional Walk.
- Top 10 Company Ranking in Sales $ for Appliances. Top 5 Company Rankings in both Lumber and Building Materials with +$11M in sales.
- Only Specialty Team in the District to produce a 0% Specialist Turnover Rate within that Fiscal Year.
- #1 Flooring Specialist in the Region for more than 3 months.
Additional Roles And Responsibilities
- Selected for District SASM Trainer by Dist. Sales Manager
- Selected +6 years for Inventory Team
- Shrink Committee member
- Safety Team Captain/Member
- Store Power Equipment Trainer
- Captain/Leader for all DIY Workshops and Build-N-Grow activities
- CPR/First Aid certified leaders
Timeline
Specialty Sales - Assistant Store Manager
Lowe's Home Improvement
02.2022 - 08.2023
Assistant Store Manager
Lowe's Home Improvement
02.2021 - 02.2022
APPLIANCES-KITCHEN CABINETS-MILLWORK SUPERVISOR
Lowe's Home Improvement
01.2020 - 02.2021
LUMBER & BUILDING MATERIALS SUPERVISOR
Lowe's Home Improvement
02.2019 - 01.2020
OPE - INSIDE & OUTSIDE GARDEN CENTER SUPERVISOR
Lowe's Home Improvement
12.2017 - 02.2019
Flooring Sales Specialist
Lowe's Home Improvement
06.2017 - 12.2017
B.S. - Advanced Health & Human Performance
OBU
High School Diploma -
Bethel High School