Tyler Rose Conzo
Killeen,TX
Summary
Experienced human services professional with extensive experience supporting vulnerable populations, including individuals with intellectual disabilities and at-risk adults. Skilled in investigations, case management, service coordination, and interdisciplinary collaboration. Proven ability to assess client needs, develop protective service plans, supervise staff, and coordinate community resources to ensure safety, independence, and quality of care. Adept at building relationships, coordinating resources, and facilitating programs that drive positive outcomes. Skilled in conflict resolution, project management, and outreach initiatives.
Overview
9
9
years of professional experience
Work History
Adult Protective Community Worker
Missouri Department of Health & Senior Services
01.2016 - 01.2021
- Conducted intake screening and processed hotline reports alleging abuse, neglect, or exploitation of vulnerable adults.
- Investigated cases through home visits, interviews, and environmental assessments.
- Assessed living conditions, cognitive and physical abilities, medical needs, and financial resources to determine eligibility for services.
- Developed protective service plans to reduce risks and increase safety.
- Coordinated and monitored Medicaid-funded in-home services including personal care, meal preparation, and housekeeping.
- Recommended legal interventions such as guardianship, protective services, or placement when necessary.
- Collaborated with healthcare providers, law enforcement, and community agencies.
- Maintained detailed documentation, investigative summaries, and case reports.
Qualified Intellectual Disabilities Professional (QIDP)
Pennsylvania Department of Human Services
Ebensburg, PA
09.2013 - 05.2015
- Supervised professional staff across three shifts in residential programs.
- Led interdisciplinary teams in developing and implementing Individual Support Plans (ISP).
- Coordinated incident management and ensured proper reporting and corrective action.
- Evaluated program effectiveness and recommended policy improvements.
- Facilitated staff training and program meetings.
Residential Services Worker
Pennsylvania Department of Human Services
Ebensburg, PA
02.2012 - 09.2013
- Implemented residential habilitation programs for individuals with intellectual disabilities.
- Provided training in daily living and independent living skills.
- Supervised day program activities and work programs.
- Coordinated community integration and recreational activities.
Education
Bachelor of Professional Studies - Behavioral Sciences
Mount Aloysius College
Cresson, Pennsylvania01-2011
Skills
- Adult Protective Services Investigations
- Case Management
- Risk & Safety Assessments
- Medicaid Service Coordination
- Protective Service Planning
- Staff Supervision & Leadership
- Incident Management
- Policy & Procedure Development
- Community Resource Coordination
- Documentation & Compliance
- Microsoft Word
- Policy advocacy
Timeline
Adult Protective Community Worker
Missouri Department of Health & Senior Services
01.2016 - 01.2021
Qualified Intellectual Disabilities Professional (QIDP)
Pennsylvania Department of Human Services
09.2013 - 05.2015
Residential Services Worker
Pennsylvania Department of Human Services
02.2012 - 09.2013
Bachelor of Professional Studies - Behavioral Sciences
Mount Aloysius College
Professional Training
- Incident Management & Quality Assurance
- Crisis Intervention
- Infection Control & Communicable Diseases
- Ethics in the Workplace
- Confidentiality Compliance