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RVS - Integrated Product Team Lead

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Associate Principal Engineer

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  Enterprise-Level Technical Support: 5+ years of experience providing Tier 3 B2B SaaS support for fleet management, asset tracking, telematics, and API integrations. Skilled in troubleshooting hardware, software, and API-related issues for enterprise clients.
  Incident Management & Monitoring: Proficient in using JIRA, Grafana, Redash, DataDog, and Pendo for issue tracking, debugging, and performance monitoring.
  SQL & Data Analysis: Basic ability to read and write SQL queries for data extraction and modification within databases.
  API & Web Technologies: Experienced in API testing and integrations using Postman, collaborating with backend engineers to resolve complex technical issues.
  Sales & Account Management: Proven track record of B2B and B2C sales, lead generation, and revenue growth, with hands-on experience in outbound sales, client acquisition, and product demonstrations.
  CRM & Customer Success: Expertise in Salesforce, Zendesk, and Salesloft for managing sales pipelines, tracking customer interactions, and optimizing customer engagement strategies.
  Technical Consultation & Product Demos: Strong ability to present, demonstrate, and consult on technical products and solutions for enterprise clients, ensuring seamless product adoption and retention.
  Collaboration and Cross-Functional Communication: Worked closely with Customer Success Managers (CSMs), Backend Engineering, Marketing, and Sales teams to resolve issues, improve customer satisfaction, and drive business growth.
  Customer Satisfaction & Performance Metrics: Consistently maintained high CSAT scores through effective issue resolution, proactive customer engagement, and technical expertise. Demonstrated a strong ability to balance efficiency with customer-centric solutions, contributing to improved retention, and overall satisfaction.
  Training and Documentation: Created and maintained knowledge base articles, troubleshooting guides, and help center documentation to enhance self-service support and internal training.
  Market Research & Business Development: Conducted competitive analysis, market research, and trend analysis to identify new business opportunities, and refine sales strategies.


Professional with a significant technical support background, equipped to excel in advanced troubleshooting and systems management. Skilled in diagnosing complex issues, implementing solutions, and ensuring seamless operations. Strong focus on team collaboration and adaptability, consistently driving results and enhancing system performance. Proficient in network configuration, software deployment, and customer service, bringing reliability and flexibility to any technical team.

Dependable Team Leader with a proven track record of efficiently completing tasks in various settings. Possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets and successfully developing strong teams.

 Achieved significant efficiency enhancements and customer satisfaction improvements at Pine Labs by streamlining support processes and mentoring junior engineers. Expert in root cause analysis and incident management, demonstrating a strong blend of technical support and customer service skills. Reduced system downtime through proactive measures, optimizing both internal and client-facing operations.    Flexible Technical Support Engineer with 12+ years of experience helping clients maintain smooth operations. Expertise in integrated systems and production environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. 

Tyler Rosenow

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Sr L3 Technical Support Engineer (Team Lead)

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Associate of Arts -

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Sr L3 Technical Support Engineer (Team Lead)

Associate of Arts -

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