Tyler Salisbury
Missoula,MT
Summary
Seasoned manager dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 10 years in the field.
Overview
13
13
years of professional experience
Work History
Office Manager
MVD Express
11.2023 - Current
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained a high attention to detail to achieve aggressive organization KPI's
- Cultivated a team of highly trained experts
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Area Superviosor
McDonalds
08.2018 - 05.2023
- Oversaw daily operations of all assigned restaurants
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Conducted routine inspections to check quality and compliance with established specifications.
- Developed a staff of highly trained shift and department managers
- Monitored P&Ls weekly to achieve the maximum profitability for each restaurant
- Created action plans for underperforming restaurants or individuals
OTP Pro
McDonalds
10.2019 - 05.2023
- Applied effective time management techniques to meet tight deadlines.
- Deployed all new software and hardware upgrades to all restaurants in the organization.
- Developed and implemented a system to train all shift managers to OTP1 and most department managers to OTP2
- Effectively maintained an spare parts inventory to reduce downtime in all restaurants.
- Maintained our service call level below the acceptable standard
General Manager
McDonalds
08.2017 - 08.2018
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash and inventory discrepancies
- Assisted in recruiting, hiring and training of team members.
Training Manger
McDonalds
07.2016 - 08.2017
- Implemented food safety testing and auditing for all restaurants to ensure compliance with all county, state and company regulations and standards.
- Instructed new managers via group management classes and one on one training
- Completed manager shift and kitchen verification to ensure all managers abilities to perform in all areas of their position
Department Manager
McDonalds
08.2015 - 07.2016
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Deli Department Manager
Smiths Food And Drug
01.2012 - 11.2015
- Set schedules for 7-10 staff by planning and designating shifts and hours.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High School Diploma -
Deer Park High School
Deer Park, WA06.2011
Skills
- Policy Development
- Staff Management
- Operations Management
- Technical Support
- Relationship Building
- Regulatory Compliance
- Customer Relations
- Training and coaching
Timeline
Office Manager
MVD Express
11.2023 - Current
OTP Pro
McDonalds
10.2019 - 05.2023
Area Superviosor
McDonalds
08.2018 - 05.2023
General Manager
McDonalds
08.2017 - 08.2018
Training Manger
McDonalds
07.2016 - 08.2017
Department Manager
McDonalds
08.2015 - 07.2016
Deli Department Manager
Smiths Food And Drug
01.2012 - 11.2015
High School Diploma -
Deer Park High School
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