Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Tyler Sanders

La Vernia,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Experience Representative

Alorica
12.2023 - Current
  • Receive inbound calls, research and resolve customer issues, provide excellent customer service.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Production

Trinity Staffing
12.2023 - 12.2023
  • Managed daily production schedules, ensuring timely delivery of finished products to customers while minimizing production delays.
  • Managed and prioritized production processes and implemented production plans.
  • Followed production designs and met challenging timelines.
  • Assembled components per technical specifications and production guidelines.

Tech II

Caterpillar
07.2023 - 10.2023
  • Assisted in assembling large engines for construction machinery and other large vehicles
  • Covered several different locations that assisted in engine assembly.
  • Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
  • Improved team productivity by implementing effective time management strategies during projects.

Production Technician

Vitesco
03.2023 - 07.2023
  • Assemble electronic devices for use in a variety of automobiles and machinery.
  • Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
  • Assisted in quality control measures by performing routine inspections of products against established standards.

Lube Technician

Lube works
09.2022 - 12.2022
  • Check air filter, coolant, brake fluid, and transmission oil and replace as needed.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Greeted customers and answered questions about oil changes and other services.
  • Verify incoming shipments
  • Process customer payments.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Kept shop areas neat, clean, and free of safety hazards.

Y.E.S. (Yield Enhancement specialist)

Microchip Technology Inc
02.2020 - 07.2022
  • Cover tool operation during breaks or short staffing based on daily production needs
  • Ensure proper execution of engineering requests
  • Prioritize products being manufactured
  • Training new hire employees on proper operation of manufacturing tools
  • Collect and organize test data for reporting to engineers
  • Ensure that silicon wafers were handled correctly.
  • Followed all company policies and procedures to deliver quality work.

Customer Experience Representative

Grainger
11.2018 - 09.2019
  • Receive inbound customer calls, research and resolve customer issues, place customer orders.
  • Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
  • Delivered personalized support by understanding individual client needs and preferences, leading to increased loyalty.
  • Developed strong relationships with clients, fostering a sense of trust and reliability in the company''s services.
  • Increased repeat business with exceptional follow-up efforts that nurtured ongoing relationships with customers.

Automotive Technician

Self-Employed
03.2018 - 12.2018
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.

Help Desk Technician

Axis Employment
08.2017 - 02.2018
  • Provided basic end-user troubleshooting and desktop support.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
  • Assisted with updating technical support best practices for use by team.

PSS Technician

Asurion
01.2016 - 05.2017
  • Receive inbound customer calls, research and resolve customer phone issues, make outbound calls to follow up with customer issues, stay up to date with phone operating systems and capabilities.
  • Minimized operational disruptions by proactively identifying potential hardware failures or software bugs before they became critical issues.
  • Streamlined operations by effectively troubleshooting network connectivity issues.
  • Provided exceptional customer service while addressing client concerns regarding their systems quickly and efficiently.
  • Increased customer satisfaction with prompt resolution of technical issues.

Pharmacy Benefits Technician

Catamaran Inc.
10.2014 - 08.2015
  • Enhanced departmental organization by maintaining detailed records of benefit plan documents, contracts, amendments, and correspondence.
  • Managed vendor relationships effectively, resulting in improved service levels and cost control measures.
  • Assisted in the preparation of annual open enrollment communications, ensuring clear messaging and timely distribution to all eligible employees.
  • Enhanced employee satisfaction by efficiently processing benefits enrollments and changes.
  • Improved company compliance by thoroughly reviewing benefit plan documentation and ensuring adherence to regulations.

Education

ASSOCIATES -

Chandler/Gilbert Community College

Diploma -

Corona Del Sol High School
2006

Skills

  • Automotive troubleshooting
  • Technical troubleshooting
  • Problem Resolution
  • Product Knowledge
  • Quality Control
  • Experience with Microsoft office 365
  • Experience with word processing
  • Call center experience
  • Customer Education
  • Returns processing
  • Customer Service
  • Computer Skills

Timeline

Customer Experience Representative

Alorica
12.2023 - Current

Production

Trinity Staffing
12.2023 - 12.2023

Tech II

Caterpillar
07.2023 - 10.2023

Production Technician

Vitesco
03.2023 - 07.2023

Lube Technician

Lube works
09.2022 - 12.2022

Y.E.S. (Yield Enhancement specialist)

Microchip Technology Inc
02.2020 - 07.2022

Customer Experience Representative

Grainger
11.2018 - 09.2019

Automotive Technician

Self-Employed
03.2018 - 12.2018

Help Desk Technician

Axis Employment
08.2017 - 02.2018

PSS Technician

Asurion
01.2016 - 05.2017

Pharmacy Benefits Technician

Catamaran Inc.
10.2014 - 08.2015

ASSOCIATES -

Chandler/Gilbert Community College

Diploma -

Corona Del Sol High School

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