Enthusiastic, caring and compassionate individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic, customer service, communication and excellent organizational skills to any setting with the ability to quickly learn new concepts and skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Associate
TJ Maxx Distribution Center
Scottsdale
11.2023 - 01.2024
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Assisted customers in finding products, answered questions, and made product recommendations.
Operated cash register to process payments from customers.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Care Provider
Compass Medical Group
San Diego
01.2022 - 06.2023
Monitored vital signs including blood pressure, temperature and pulse rate.
Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
Developed plans for respite care when needed based on availability of family members or other caregivers.
Monitored vital signs and medication use, documenting variances, and concerning responses.
Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Medical Receptionist
Shasta Regional Medical Group
Redding
10.2020 - 11.2021
Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Conducted patient intake interviews to collect medical information and insurance details.
Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Maintained patient accounts by obtaining, recording and updating personal and financial information.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Informed patients of financial responsibilities prior to rendering services.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
Expected National Certification - Phlebotomy Program
Owens Community College
Perrysburg, OH
05-2025
High School Diploma -
Corning Union High School
Corning, CA
06-2018
Skills
Multi-line telephone skills
Working Knowledge of Medical Terminology & Pharmacology