Tyler Sandoval
Denver,CO
Summary
Hello! If you're reading this, thanks for taking the time to read my résumé. I'm a passionate and driven individual with a love for making a difference in people's lives. I'm particularly passionate about plants and animals. I have lots of pets including 4 rats, a cat, a snake, and a frog. I'm a Colorado native originally from the Springs. I'm very adaptable and flexible and always ready to take on a new challenge or learn something unexpected. My background includes working on my feet all day in various store locations for visual merchandising as well as behind a computer screen answering phones, but I am happy anywhere I can use my skills to do some good work!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Green Team Merchandiser
ProGro Partners
Denver, CO
04.2024 - Current
- Merchandise trees and shrub orders at The Home Depot locations
- Implement ProGro merchandising standards and practices in displays
- Communicate to area manager regarding concerns/questions
- Appropriate and safe usage of pallet jacks or team-lifting for heavier trees
- Accurately organize displays in tree lots and/or on tables according to planogram
- Cull and condense product to always maintain fresh, vibrant, easily shopped displays
- Maintain basic knowledge for plant care.
Garden Center Merchandiser
Altman Plants
Denver, CO
05.2023 - 04.2024
- Bring rolling racks full of fresh plants into the garden center to stock displays
- Rotate plants to ensure our displays are always fresh and appealing
- Clear away non-sellable plants and condense displays to make room for fresh deliveries
- Keep displays neat and organized
- Clean and sweep around displays
- Fast paced environment
- Schedule accordingly to visit different store locations each week
- Assist with watering, pruning, deadheading, and maintenance of seasonal and indoor plants
- Be dependable, reliable, and work under minimal supervision.
Crisis Specialist (remote)
Rocky Mountain Crisis Partners
Colorado Springs, CO
04.2023 - 05.2023
- Receive incoming behavioral health calls from individuals, families, law enforcement, and other community helpers
- Utilize computer for the cloud-based phone system and electronic health record database
- Assess situations and behaviors as presented
- Provide suicide, substance use, and homicide risk assessments telephonically
- Counsel, negotiate, mediate, and intervene with callers to defuse crisis intensity and prevent self-harm or harm to others
- Determine and recommend appropriate interventions and deliver crisis interventions
- Provide information and referrals to available community programs, as may be indicated
- Initiate follow-up communication to check on caller welfare and encourage service linkage
- Maintain accurate and current crisis contact documentation; maintain confidentiality
- Support the recovery and strengths of our callers, their families, community helpers, and other RMCP staff members.
Team Leader/Supervisor
Caption Call
Colorado Springs, CO
03.2021 - 01.2023
- Caption phone calls for hard-of-hearing customers 50% of the time
- Oversee a Team of 20-30 employees and track their performance, attendance, and assist them with needs
- Report stats to manager on a weekly and monthly basis
- Ensure proper protocols and policies are followed on the call-floor
- Conduct practice sessions with employees to strengthen captioning skills
- Work with a team of supervisors to assist employees in the center with scheduling, technical difficulties, and other needs.
Shift Lead
Which Wich Superior Sandwiches
Colorado Springs, CO
07.2019 - 03.2021
- Prepare food in accordance with health code regulations
- Cash handling
- Closing and cleaning of store
- Interact with guests in a positive and friendly manner
- Resolve issues and guest complaints
- Take inventory of store and order delivery truck as necessary while remaining within budget.
Education
Bachelor's - Psychology
University of Colorado Colorado Springs
Colorado Springs, COHigh school diploma -
Coronado High School
Colorado Springs, COSkills
- Visual Merchandising
- Planograms and Resets
- Plant identification and maintenance
- Multitasking
- Excel spreadsheets
- Inventory Management
- Strategic Marketing
- Motivated Attitude
- Team Management
- Excellent customer service
- Gardening and outdoor maintenance
- Gardening and Agriculture
- Gardening and Horticulture
- Plant identification
- Pruning Techniques
- Indoor Plant Care
Certification
Driver's License
Assessments
- Customer service, Proficient, 01/01/22, Identifying and resolving common customer issues
- Work style: Reliability, Proficient, 01/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Sales skills, Proficient, 02/01/21, Influencing and negotiating with customers
- Retail customer service, Proficient, 05/01/23, Responding to customer situations in a retail setting
- Attention to detail, Proficient, 01/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Retail merchandising, Proficient, 04/01/24, Planning, designing, building, and maintaining merchandise displays
- Delivery driver, Proficient, 04/01/24, Interpreting instructions or signs and solving problems
- Work motivation, Proficient, 01/01/22, Level of motivation and discipline applied toward work
- Customer focus & orientation, Proficient, 02/01/23, Responding to customer situations with sensitivity
Timeline
Green Team Merchandiser
ProGro Partners
04.2024 - Current
Garden Center Merchandiser
Altman Plants
05.2023 - 04.2024
Crisis Specialist (remote)
Rocky Mountain Crisis Partners
04.2023 - 05.2023
Team Leader/Supervisor
Caption Call
03.2021 - 01.2023
Shift Lead
Which Wich Superior Sandwiches
07.2019 - 03.2021
Bachelor's - Psychology
University of Colorado Colorado Springs
High school diploma -
Coronado High School