Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Tyler Schaefer

Vero Beach,FL

Summary

Enterprising BBCAM successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

7
7
years of professional experience

Work History

BBCAM Assistant Business Branch Manager

PNC Bank
10.2023 - Current
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.

Assistant Branch Manager

FlagStar Bank
06.2021 - 10.2023
  • In charge of day to day operations
  • Analyzing credit and making determination if clients fit our credit model
  • Portfolio development and management
  • Client servicing making sure our clients are fully satisfied
  • Making sure the team is efficient in ways like role playing, mentoring, 1 on 1's and coaching
  • Laying out goals and finding way to achieve them.
  • Generated financial and operational reports to assist management with business strategy.
  • Supervised team of Number branch employees and made recommendations regarding performance evaluations.
  • Developed sales strategy to meet established sales objectives.
  • Compiled financial data to comply with budget.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Reviewed credit applications for risk factors and credit worthiness.
  • Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.

Service Advisor/Writer

Koehne Chevrolet Buick GMC
01.2019 - 07.2021
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Loan Officer

Marine Credit Union
01.2017 - 01.2019
  • I was responsible for getting loans approved or denied in a timely manner
  • Sales
  • Utilized risk management strategies to attain high loan approval rates.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Researched and updated industry knowledge on changing legislation and regulations.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Monitored performance of existing loan portfolios to identify and address any issues.
  • Developed and implemented marketing campaigns to attract new customers.

Education

Business

Nicolet Area Technical College
Rhinelander, WI

Skills

  • Problem Solving (10 years)
  • Team Building (Less than 1 year)
  • Loan Origination
  • Microsoft Office
  • Computer literacy
  • Underwriting
  • Strategic Planning
  • Credit Analysis
  • Account Management
  • Complex Problem Solve
  • Persuasion
  • Team Building
  • Negotiation
  • Staff Development
  • Audit Preparation
  • Cash Handling
  • Team Development
  • Sales Expertise
  • Employee Scheduling
  • Staff Training
  • Financial Product Advisement
  • Credit Risk Evaluation
  • Business Development
  • Risk Mitigation
  • Relationship building and management
  • Sales Development
  • Interviewing and Hiring

Additional Information


  • Certifications and Licenses Driver's License Motorcycle License NMLS Additional Information

Timeline

BBCAM Assistant Business Branch Manager

PNC Bank
10.2023 - Current

Assistant Branch Manager

FlagStar Bank
06.2021 - 10.2023

Service Advisor/Writer

Koehne Chevrolet Buick GMC
01.2019 - 07.2021

Loan Officer

Marine Credit Union
01.2017 - 01.2019

Business

Nicolet Area Technical College

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Tyler Schaefer