Tyler Schuttler
Indianapolis,IN
Summary
Adept at strategic account development and relationship management, I leveraged my expertise at Guitar Center Professional to enhance client satisfaction and drive sales growth. My proficiency in contract negotiation and customer service significantly contributed to achieving project success and fostering long-term business relationships.
Overview
5
5
years of professional experience
Work History
Business Account Manager
Guitar Center Professional
Indianapolis, IN
01.2024 - 11.2024
- Prospected for new client relationships and project opportunities.
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
- Provided technical support to customers on product usage and troubleshooting issues.
- Collaborated with clients to understand their needs and develop appropriate solutions using audiovisual technology.
- Coordinated with vendors to secure necessary audio-visual equipment for events.
- Developed comprehensive plans for installing new audio visual systems based on client requirements.
- Evaluated existing AV systems for compatibility with new components prior to installation.
- Participated in design meetings with architects or engineers when planning new construction projects involving AV components.
Inside Sales Representative
Guitar Center Professional
Indianapolis, IN
06.2021 - 01.2024
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Generated leads through cold calling potential clients.
- Maintained detailed records of customer interactions, orders and account status updates.
- Established relationships with key decision makers at target companies.
Gear Advisor
Guitar Center
Indianapolis, IN
07.2019 - 06.2021
- Answered incoming calls from potential customers, provided product information and answered questions.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
- Maintained up-to-date knowledge of all products and services available through the company.
- Recorded customer contact information accurately in the database system for future reference.
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
Education
High School Diploma -
Franklin Central High School
Indianapolis, IN01-2014
Skills
- Verbal and written communication
- Strategic account development
- Contract Negotiation
- Quote formulation
- Budget Management
- Data-driven decision-making
- Relationship Management
- Product and service knowledge
- Business Needs Assessment
- Account Acquisition
- Customer Service
Timeline
Business Account Manager
Guitar Center Professional
01.2024 - 11.2024
Inside Sales Representative
Guitar Center Professional
06.2021 - 01.2024
Gear Advisor
Guitar Center
07.2019 - 06.2021
High School Diploma -
Franklin Central High School
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