Tyler Schwab
Janesville,Wi
Summary
Highly-motivated and goal-oriented professional with more than 7 years of customer service experience. Strong interpersonal skills ensuring the ability to work in a highly diverse environment in which respectful and effective communication skills are integral. Demonstrates passion for ongoing professional development, team knowledge, skills, and motivation. Proven aptitude for establishing strong relationships with customers, clients, peers, and communities. Quickly masters any new task, tool, or technology with consistently positive, can-do attitude. Seeking further growth and exciting challenges within an organization that values hard work, integrity, and results. Punctual Driver with unprecedented talents in truck operations, loading and unloading and route coordination. Experience in operating and driving various trucks to transport goods and materials. Committed to ensuring delivery within specified timeframes. Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs.
Overview
17
17
years of professional experience
Work History
Caretaker
Family Members
Madison, WI
09.2021 - Current
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Assisted patients with self-administered medications.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Documented residents' mental status, sleep and eating patterns in medical record books.
Driver
Accelerated Laboratories
Wauwatosa, Wi
11.2020 - 09.2021
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Checked in with dispatch service and updated with current location
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Answered, scheduled and responded to reservation calls at specific times and locations
- Delivered employees and materials to job sites daily
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
- Obtained customer signatures to complete and process paperwork
- Kept detailed mileage and fuel reports to track overall fuel costs
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep
- Upheld high standards of professionalism and discretion when working with high-value clients
Customer Service Representative
Great Wolf Lodge
Madison, Wi
02.2019 - 10.2020
- Work in high volume reservation department taking between 75-90 calls per shift, to provide quality customer centered service
- Assist customers with resort reservations using Citrix and Opera
- Knowledge of 18 resorts, explaining packages, accommodations and resort features
- Provide directions to different lodges and area activities
- Customer satisfaction
- Product knowledge
- Extensive customer service
- Ensure prompt delivery of customer orders
- Completed sales invoices in timely manner
- Addressed concerns using effective mediation skill
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services and company information
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Recommended products to customers, thoroughly explaining details
- Collected and analyzed customer information to prepare product or service reports
- Increased efficiency and team productivity by promoting operational best practices
- Created and maintained detailed database to develop promotional sales
- Met customer call guidelines for service levels, handle time and productivity
Independent contractor
Antech Diagnostics
Madison, Wi
08.2015 - 02.2019
- Provided efficient pickup and delivery of Veterinarian samples to designated addresses and locations in a timely manner for testing.
- Collaborated closely with clients to better understand entire project scope
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Frequently inspected production area to verify proper equipment operation
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Gathered, organized and input information into digital database
Asst Manager Trainee
K-Mart Store
Janesville, WI
07.2008 - 11.2014
- Courteously greeted customers and efficiently processed transactions at busy retail center
- Operated cash register, scanners and computers
- Started Asst
- Management training prior to store closing
- Learned department scheduling, pricing, product order management
- Customer service
- Product knowledge
- Store stocking
- Cash handling
- Set up floor displays
- Addressed concerns using effective mediation skill
- Monitored company inventory to keep stock levels and databases updated
- Exceeded goals through effective task prioritization and great work ethic
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Increased customer satisfaction by resolving issues
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Maintained excellent attendance record, consistently arriving to work on time
- Worked with customers to understand needs and provide excellent service
- Led projects and analyzed data to identify opportunities for improvement
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Conducted research, gathered information from multiple sources and presented results
- Received and processed stock into inventory management system
Education
High School Diploma - General studies
Rock River Charter School
Skills
- Progress documentation
- Meal planning and preparation
- First aid and safety
- Chronic disease management
- Time management
- Valid driver's license
- Handling pharmaceutical materials
- Tracking specimens
- Sales expertise
- Excellent Communication
- MS Office
- Multi-line phone talent
- Mileage and service logs
- Dispatch
- Handheld scanning devices
- Employee training
- Strategic planning
- Customer Relations
- Food safety measures
- Cleaning techniques
- Stocking and replenishing
- Hospitality service expertise
- High-volume dining
- Cash Handling
Timeline
Caretaker
Family Members
09.2021 - Current
Driver
Accelerated Laboratories
11.2020 - 09.2021
Customer Service Representative
Great Wolf Lodge
02.2019 - 10.2020
Independent contractor
Antech Diagnostics
08.2015 - 02.2019
Asst Manager Trainee
K-Mart Store
07.2008 - 11.2014
High School Diploma - General studies
Rock River Charter School
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