Tyler Seabrooks
Laurel,MD
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
Work History
Customer Service Representative /Referral Specialist
The Centers Of Advanced Orthopedics
04.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed appointment scheduling and coordinated patient flow to optimize clinic operations.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Coordinated patient referrals to optimize healthcare access and streamline appointment scheduling.
- Scheduled appointments with specialists on behalf of clients.
- Trained new staff on referral protocols, improving team knowledge and consistency in service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Banfield Animal Hospital
01.2022 - 03.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions and transactions
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Preparing animals for animals for testing, taking vitals and providing patient restraint.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Checked patients in and out for appointments.
- Carried out daily tasks by professionally communicating with the veterinarian and veterinary technicians
- Called patients to confirm scheduled appointments and obtain additional details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients owners and promptly relayed to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled tests, lab work or x-rays for patients based on veterinarian orders.
Server/Hostess
Olive Garden
06.2017 - 08.2022
- Being a server I work directly with the guest
- I am responsible for positive guest interactions while serving guests in a friendly and efficient manner
- Making sure customers are satisfied when leaving.
- When hosting my number one priority is to make guest feel welcomed.
- Making sure the tables are cleaned, offering menus and telling them about new promotions we have in the restaurant.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Store Clerk / Receptionist
Basket Treats
05.2015 - 08.2016
- Processed customer payments accurately and efficiently.
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Organized store shelves according to product type and size.
- Inventoried merchandise on a regular basis to ensure accuracy of stock levels.
- Maintained records of inventory transactions such as purchases, returns, restocking fees.
- Created displays to promote special offers or seasonal products.
- Operated cash register in accordance with company policies and procedures.
- Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.
- Balanced receipts against cash on hand at end of shift to ensure accuracy in accounting records.
- Completed weekly tasks such as cleaning counters and floors, dusting shelves, stocking shelves with new merchandise.
- Received deliveries, scanned packages, and updated orders in internal database.
- Interacted with many customers daily.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
- Handled returns and exchanges in accordance with store policies.
- Assisted in setting up and breaking down catering events.
- Prepared food items according to recipes and instructions.
- Organized buffet tables, beverage areas, and other service stations prior to events.
- Ensured quality control of all food products before serving.
- Supported chefs in preparing meals for large groups efficiently and on time.
- Attended weekly staff meetings with management team to discuss upcoming events and new menu items.
- Interacted with guests to obtain feedback on product quality and service levels.
Education
Bachelor's - Human Resource Management
UMUC
Adelphi, MD06-2026
Skills
- Time management
- Working under Pressure
- Communication
- Self-motivation
- Leadership
- Hostess
- Restaurant Server
- Waitress
- Receptionist
- Data entry
- Relationship building
- Computer proficiency
Accomplishments
- Future Business Leaders of America(FBLA) Laurel H.S Chapter
- Laurel Youth Soccer Club ( LYSC)
- Temple University Summer Reading Program, Philadelphia PA.
~STEM Advanced Math Summer Program, Bowie State
Accepted in program designed to encourage girls 12-17 to consider careers in math and science, Computer science and Business.
Participated in program to double reading speed, improve comprehension & teach how to read and study text books.
Timeline
Customer Service Representative /Referral Specialist
The Centers Of Advanced Orthopedics
04.2025 - Current
Customer Service Representative
Banfield Animal Hospital
01.2022 - 03.2025
Server/Hostess
Olive Garden
06.2017 - 08.2022
Store Clerk / Receptionist
Basket Treats
05.2015 - 08.2016
Bachelor's - Human Resource Management
UMUC