TYLER SEAMANS
Buffalo,NY
Summary
Talented Jr developer/Tier 2 Support skilled at completing daily tickets for various software instances. Always willing to take on any task. Stays on top of demands in fast-paced environments by managing work load with high priority tickets as needed. Maintains organized, clean and safe work areas with diligent attention to important details. Reliable and ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
12
12
years of professional experience
Work History
Jr developer/Tier 2 Support
Harver
11.2021 - Current
- Maintained primary technical ownership of service support tickets for multiple software products by working effectively with available technical resources
- Detected and prevented outages with proactive identification, troubleshooting and resolution of incidents
- Reproduced and resolved customer issues using internal test environments while using MSSQL, MongoDB, MySQL, and other backend resources
- Investigated system-wide issues, located root causes and initiated deep corrective actions to prevent recurrence
- Built team knowledge base and authored technical documents on common issues using confluence and Jira.
Software Engineer Intern
Catalyst Campus
07.2021 - 08.2021
- Learned technologies and adopted tools to maximize performance and contributions to create a web app for Conference Room Scheduling
- Utilized design tools to maintain web application forms, data groups and user experience functionality using MERN stack
- Collaborated with developer teams, clients and vendors to deliver software projects.
Technical Support Engineer
Tek Experts
11.2019 - 05.2021
- Stayed informed of new product features and technologies for Microsoft Software products (intune) with attention to internal and market development
- Reproduced and resolved customer issues using internal test environments and tools provided by Microsoft
- Read technical manuals and conducted computer diagnostics to investigate and resolve problems
- Informed programmers regarding errors and assisted in finding solutions to modify programs.
Aviation Boatswain's Mate Fuels
US Navy
10.2011 - 04.2015
- Monitored working aspects of ship's domain to promote safe working environments for crew members
- Collaborated with 15 personnel to perform work details, deck functions and general upkeep of ship
- Protected crew and nearby aircraft and equipment by quickly handling deck fires.
Education
Associate of Science - AS - Computer Software Engineering
Herzing University
Associate in Arts (A.A.) - Liberal Arts
Monroe Community College
Skills
- Microsoft SQL Server
- HTML5
- JavaScript
- Team Leadership
- Zendesk
- AWS
- Strong problem-solving
- Agile methodologies
- Object-Oriented Programming
Timeline
Jr developer/Tier 2 Support
Harver
11.2021 - Current
Software Engineer Intern
Catalyst Campus
07.2021 - 08.2021
Technical Support Engineer
Tek Experts
11.2019 - 05.2021
Aviation Boatswain's Mate Fuels
US Navy
10.2011 - 04.2015
Associate of Science - AS - Computer Software Engineering
Herzing University
Associate in Arts (A.A.) - Liberal Arts
Monroe Community College
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