Tyler Seward

This position is responsible for managing and coordinating the day-to-day general office operations as well as oversight of financial transactions within the local branch office. Responsible for direct supervision of department productivity and personnel. The OMBA effectively plans and directs office processes and protocols to achieve maximum expense control.

This position is responsible for managing and coordinating the day-to-day general office operations as well as oversight of financial transactions within the local branch office. Responsible for direct supervision of department productivity and personnel. The OMBA effectively plans and directs office processes and protocols to achieve maximum expense control.

• This position is responsible for managing and coordinating the day-to-day general
  office operations as well as oversight of financial transactions within the local branch office. Responsible for direct supervision of department productivity and
  personnel. The OMBA effectively plans and directs office processes and protocols to achieve maximum expense control.
  
  • Supervises the daily operation of general staff, including hiring, performance management, coaching, counseling, monitoring, and evaluating performance.
  
  • Oversees the collection and application of customer payments and financing. Contact customers for collections and/or non-sufficient funds checks and confer with sales regarding any delinquent accounts.
  
  • Monitors and delegates action items in support of the departments KPI’s such as Aged Open Orders and Open Balances.

• Audits and Monitors the collection and record keeping of important documents such as contracts and Certificates of Completion. Audit and close orders with accuracy.

• Process and submit bi-weekly payroll (input appropriate hours, PTO, Misc. or Holidays). Review the payroll system daily to collect and record missed punches. Serves as the primary point of contact and liaison for office staff and Market support on day-to-day operational and administrative issues.

• Coordinate, order, and oversee the management of supplies and equipment for the office. Ensures work procedures and standards to improve the efficiency and effectiveness of the department are being met. Attend all meetings as scheduled and deliver reports pertaining to the Market P&L.

• Prepare open orders for "load out" process. Present to assist installers/contractors by systematically dispersing materials to ensure physical inventory accuracies (Forklift Operable).

• Review and complete service requests pertaining to financing and monetary discretionary changes.
  • Management of customer service duties where applicable in financing operations. Responded to customer inquiries via phone or email in a professional manner.
  
  • Operating systems Microsoft owned applications such as Excel, MS Word, Outlook and Siebel.

• Kept inventory levels optimized and supplies organized.

• Met targets consistently by focusing on metrics and applying customer delivery with confidence.

• Sold Over $100,000 in sales within the first 6 Months of employment and supported business targets.

• Protected business from unnecessary liability by carefully explaining purchases that include terms and conditions while retrieving signatures for acknowledgement.

• Filed clientele records to keep system efficient and information organized.

• Satisfied customers every day with fast, friendly, and knowledgeable support to build relationships for

business in the future.

• Helped managers improve area operations by sharing customer feedback and contributing new ideas.

• Monitored overdue accounts to track new payments and delinquent accounts with continued issues.
  
  • Established repayment programs applicable to qualifying students that worked within their financial situation.
  
  • Used persuasive communication skills to retrieve payments from customers to bring credit accounts and loans current.
• Upsold additional services when appropriate in order to meet sales goals/Quota. Updated accounts and notified customers of account status.