Tyler Shields
Amberson
Summary
Dynamic and dependable Sandwich Artist at Subway, recognized for enhancing customer satisfaction through exceptional service and effective problem-solving. Proficient in cash handling and food preparation, consistently met sales targets while maintaining a clean and organized workspace. Collaborated with team members to optimize workflow, ensuring a welcoming environment for all guests.
Overview
2
2
years of professional experience
Work History
Sandwich Artist
Subway
03.2023 - 09.2024
- Prepared sandwiches according to customer specifications and company standards.
- Ensured food safety and sanitation protocols were consistently followed.
- Operated point-of-sale system for order processing and cash handling.
- Maintained cleanliness and organization of workstations throughout shifts.
- Assisted in training new employees on sandwich preparation techniques.
- Collaborated with team members to efficiently manage high-volume orders.
- Resolved customer inquiries and complaints to enhance overall satisfaction.
- Monitored inventory levels and communicated needs for restocking supplies.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Executed sandwich artistry duties with very low occurrence of errors.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
- Managed inventory levels, ensuring fresh ingredients were always available for menu items.
- Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
- Optimized food storage procedures, minimizing waste and reducing costs.
- Customized orders to accommodate special requests, enhancing customer loyalty.
- Maintained clean and sanitary work station, contributing to hygienic dining environment.
- Maintained up-to-date knowledge of food safety regulations, ensuring compliance and protecting customers.
- Enhanced customer experience by crafting custom sandwich orders to meet diverse dietary preferences.
- Assisted in menu development, introducing popular items that became customer favorites.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
Education
High School Diploma -
Shippensburg Area Highschool
Shippensburg, PASkills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Cleaning and organization
- Food preparation
- Cash handling proficiency
- Effective multi-tasking
- Multitasking and prioritizing
- Cash handling
- Customer satisfaction focus
- Attention to detail
- Dependable and honest
- Cleaning and sanitizing
Timeline
Sandwich Artist
Subway
03.2023 - 09.2024
High School Diploma -
Shippensburg Area Highschool