Tyler Sims
Poughkeepsie
Summary
Experienced in office management and administration with professional experience in optimizing productivity, efficiency, and service quality across various environments that include retail, arts, food, logistics, finance, health, and commercial services. A highly dependable, ethical and reliable support specialist with experience in leadership, blending advanced organizational, technical and business acumen with creativity and Works effectively with cross-functional teams. Demonstrates a strong ability to quickly adapt to new environments, eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth, with an emphasis on open and concise communication.
Overview
6
6
years of professional experience
Work History
Disputes Specialist
Global Payments
08.2024 - 12.2024
- Investigated and resolved customer account disputes by analyzing claim details, coordinating with relevant departments, giving accurate information, processing supplemental claims, and escalating complex cases for further review
- Maintained open communication with informed clients and consumers regarding dispute claims outcomes, submitting new claim information for further review
- Completed thorough credit card transaction research on new and former credit card disputes, identifying any potentially requested documentation and resolving remaining cardholder concerns
Fraud Specialist
Global Payments
02.2024 - 12.2024
- Resolved incoming inquiries regarding fraud & disputes with client and consumer debit and credit cards, identifying unrecognized transactions for being potentially fraudulent and verifying accurate account activity
- Collaborated with several banks such as UMB & Fifth Third to address client and customer concerns regarding financial accounts
- Educated clients and consumers on how to best respond to potential fraud alerts and issues regarding potential disputes on credit and debit card accounts.
- Remained consistent in achieving high metrics while completing upskill training on new banks, skills, and roles monthly
- Strongly followed and stayed up to date with swift policy changes to guarantee adherence to local and federal laws
- Regularly engaged with unknown and known consumers with reporting and submitting cases for Identity Theft and Fraudulent Applications, submitting accurate reports
Administrative Assistant - NxStage
J.B. Hunt
10.2022 - 08.2023
- Coordinated scheduling and restocked hemodialysis patient deliveries for both in-clinic and in-home kidney treatments, supporting doctors, nurses, patients, caretakers, and family members to ensure timely and efficient care
- Maintained a well-organized space, by keeping our workspace orderly through categorizing and storing documentation in our correct digital or physical files for quick and easy retrieval
- Maintained consistent client relationships and stayed in communication with clients to give and set appropriate delivery times and windows
- Navigated Microsoft Office daily, highlighting regular meetings with use of predominantly Teams, Excel, & Outlook to track and measure patient progress on delivery
- Delivered daily Excel reports and documentation in a timely manner to add new, update current, or remove delivery changes based on new patient treatment schedules
- Supplied extra care in communication and accuracy with patient delivery by logging and reviewing order quantities and items with patients, nurses, and all relevant parties
- Maintained a strong and professional attitude and remained confidential when discussing potential patient concerns and issues regarding treatment delivery
Emergency Service Representative
Slingshot Connections
06.2021 - 10.2022
- Monitored email and chat platforms to regularly fill out necessary emergency service requests for HVAC, plumbing, landscaping, and emergency pest
- Responded to emergency services such as HVAC, with timeliness and accurate, detailed notes regarding customer situations
- Scheduled emergency serviced with clients, on behalf of customers who were not available to do so
- Worked directly with commercial clients such as Taco Bell, 7 Eleven, and more
Accounts Representative
Slingshot Connections
12.2021 - 05.2022
- Collected payments of customers needing to pay outstanding bills or subscriptions for pest services
- Accepted and informed customers about payments regarding overdue collections balances and educated customers on how consumer agreements and frequencies were applied to bills
- Completed back-to-back outbound calls to call and collect overdue balances of customers
- Added and removed new cards and bank information to customer accounts, assisting customers with keeping payment information up to date
Customer Service Representative
Slingshot Connections
10.2021 - 11.2021
- Performed well with metrics when taking inbound calls and scheduling for pest control services for Aptive Environmental, Terminix, and others while giving informed and smooth experiences for our customers
- Remained detail-oriented in notetaking, inquiring about potential causes of pests, asking clarifying questions regarding signs of pests to gather clear descriptions of customer issues
- Collected personal information to schedule initial Inspections, identifying potential specialty pests and any pests needing to be addressed by a technician on-site
Server & Runner
Bahama Breeze
06.2019 - 03.2020
- Contributed to guest satisfaction through attentive care and regularly keeping tables clear from unnecessary clutter, serving food in a timely manner, and regularly refilling drinks
- Suggested knowledgeable recommendations on liquor and food, enhancing experience of customers and their meal search
- Handled food and beverages, carrying up to several plates at a time with swiftness and care
Lead of Service
Forever 21
09.2018 - 05.2019
- Improved company metrics of sales by meeting Key Performance Indicators and quarterly goals through strategic planning and goal-oriented progress monitoring
- Developed motivational strategies to encourage more fun and increase growth potential, while challenging teams to meet goals
- Sent out daily emails covering weekly and daily reports for store sales and performance
- Communicated with several stores in-district, to supplement external support to sister stores
- Closed out up to 10 cash registers during night shifts, counting all store earnings daily and storing them safely and securely, completing accurate and swift closing/opening procedures
- Updated weekly employee schedules in payroll system, rescheduling employees if needed, to reflect an accurate and current employee availability
Sales Associate
Forever 21
07.2018 - 08.2018
- Greeted and shopped with customers while informing customers about loyalty programs and deals to maximize real-time savings on store purchases
- Handled cash, processing transaction for bought and returned items, maintaining an accurate register
- Received a promotion to leadership as a result of motivating team, performing well, fostering a positive environment, and driving sales through active promotion of products and deals
Education
Bachelors of Science - Psychology in Industrial/Organizational Psychology
Purdue University Global
West Lafayette, IN06.2025
Diploma - undefined
Lincoln Park High School
06.2015
Skills
- Account Management
- Analytical Skills
- Attention to Detail
- B2B
- B2C
- Call Center
- Client Retention
- Compliance & Safety
- Computer Literacy
- Credit Cards
- Critical Thinker
- CRM Software
- Customer Service
- Databases
- Dispute Resolution
- Eager to Learn
- Enhance Customer Experiences
- Patient
- Fast & Adaptable
- Typing
- Fraud Monitoring
- Goal-Oriented
- I-O Psychology
- Interpersonal Communication
- KPIs Management
- Literacy
- Leadership
- Marketing
- Math
- Microsoft Office
- Motivator
- Multitasking
- Negotiation
- Online Data Entry
- Organizational Skills
- Patient Confidentiality
- Problem-solving
- Remote Work
- Sales Promotion
- Merchandising
- Salesforce
- Team Morale Enhancement
- Team Player
- Policy interpretation
- Case analysis
- De-escalation techniques
- Scheduling
Timeline
Disputes Specialist
Global Payments
08.2024 - 12.2024
Fraud Specialist
Global Payments
02.2024 - 12.2024
Administrative Assistant - NxStage
J.B. Hunt
10.2022 - 08.2023
Accounts Representative
Slingshot Connections
12.2021 - 05.2022
Customer Service Representative
Slingshot Connections
10.2021 - 11.2021
Emergency Service Representative
Slingshot Connections
06.2021 - 10.2022
Server & Runner
Bahama Breeze
06.2019 - 03.2020
Lead of Service
Forever 21
09.2018 - 05.2019
Sales Associate
Forever 21
07.2018 - 08.2018
Diploma - undefined
Lincoln Park High School
Bachelors of Science - Psychology in Industrial/Organizational Psychology
Purdue University Global
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