Tyler Slater
Aragon,GA
Summary
Successful Owner/Operator with expertise in the property insurance industry, specifically roofing, and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.
Overview
11
11
years of professional experience
Work History
Owner/Operator
Hollow Oak Claim Solutions
2022.04 - Current
- Consistently met or exceeded performance goals by efficiently managing caseloads and delivering superior service to clients.
- Managed a high volume of claims simultaneously, prioritizing tasks to meet deadlines while maintaining accuracy.
- Built strong relationships with clients, providing excellent customer service throughout the claims process.
- Ensured compliance with state regulations, maintaining a current understanding of industry laws and best practices.
- Increased claim resolutions through skillful negotiation with insurers on behalf of policyholders.
- Educated clients on their rights and responsibilities under their insurance policies, empowering them to make informed decisions during the claim process.
- Coordinated with contractors, engineers, and other experts to accurately assess property damage values for each case.
- Negotiated favorable settlements for clients by effectively analyzing insurance policy coverage and damages.
- Developed comprehensive reports detailing findings from investigations, supporting successful claim resolution efforts.
- Maximized client satisfaction by acting as a liaison between policyholders and insurance companies.
- Managed day-to-day business operations.
Owner/Operator
Southern Ties Supplementing, LLC
2021.04 - Current
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Used Xactimate to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Verified insurance claims and determined fair amount for settlement.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Maintained a solid understanding of how policy language applied to specific claims situations ensuring consistent interpretation for all parties involved.
- Negotiated settlement of claims of varying complexity and peril, achieving prompt, fair and equitable settlement of claims.
- Expedited claim resolution times.
- Enhanced customer satisfaction by providing timely updates on claims status and addressing concerns promptly.
Claims Manager
Right-Hand Roofing
2019.10 - 2021.04
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Sales Representative
Krec Restoration Group (KRG)
2018.02 - 2019.10
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through door knocking, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
Warehouse Supervisor
Marly Ray
2017.01 - 2018.01
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
Machinist
Sidel
2016.06 - 2017.01
- Inspected completed parts to verify compliance with specifications and quality standards.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Operated drill presses, lathes and milling machines to produce required parts.
- Manually set up machinery, lathes, and grinders.
- Adapted to frequently changing priorities in a dynamic manufacturing environment, ensuring timely completion of all assignments.
- Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
- Used CNC and manual equipment to perform both initial and final machining.
- Adjusted machine settings to reduce waste and improve efficiency.
- Worked with team members to improve production processes and procedures.
- Adjusted machines to increase productivity for runs.
Commercial Construction Laborer
Rick Sellers
2013.06 - 2016.06
- Performed routine maintenance on tools and equipment to ensure optimal performance and reduce downtime due to malfunctions.
- Maintained clean and organized job sites for optimal productivity and safety by removing debris and hazardous materials daily.
- Facilitated the transportation of construction materials by operating forklifts and other heavy equipment as needed.
- Aided in the reduction of costly errors by double-checking measurements before cutting or placing materials during construction activities.
- Demonstrated strong attention to detail when reading blueprints, resulting in accurate construction execution.
- Reduced material waste by accurately measuring, cutting, and installing various construction materials according to specifications.
- Streamlined communication between team members by establishing clear lines of responsibility and reporting procedures.
- Established clear priorities and production quality standards.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
Education
High School Diploma -
South Paulding High School
Douglasville, GA05.2011
Skills
- Documentation And Reporting
- Estimate Preparation
- Xactimate
- Symbility
- Bid preparation
- Insurance policy knowledge
- Organizational abilities
- Legal Compliance Awareness
- Claim Investigation Expertise
- Caseload Management
- Insurance policy coverage knowledge
- Georgia Public Adjuster License
- Xactimate Certified (LVL 1)
Timeline
Owner/Operator
Hollow Oak Claim Solutions
2022.04 - Current
Owner/Operator
Southern Ties Supplementing, LLC
2021.04 - Current
Claims Manager
Right-Hand Roofing
2019.10 - 2021.04
Sales Representative
Krec Restoration Group (KRG)
2018.02 - 2019.10
Warehouse Supervisor
Marly Ray
2017.01 - 2018.01
Machinist
Sidel
2016.06 - 2017.01
Commercial Construction Laborer
Rick Sellers
2013.06 - 2016.06
High School Diploma -
South Paulding High School
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