Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Tyler Smith

Phoenix,AZ

Summary

Service-focused Transportation Manager with superb background in logistics management. Highly skilled at efficiency management, cost reduction and performance maximization. Dedicated to continuous productivity improvements through training as well as timely and efficient transportation operations. Stellar problem-solving and critical thinking skills.

Overview

6
6
years of professional experience

Work History

Transportation Operations Manager

Amazon
11.2023 - Current
  • Supervise operations across 11 buildings in Phoenix, focusing on high-volume truck yards.
  • Lead transportation departments, ensuring smooth daily transactions and operational efficiency.
  • Champion emphasis on safety, creating secure environments for managers and associates.
  • Continuously update team members on new Standard Operating Procedures (SOPs)..
  • Excel in leading and motivating team members, not just in daily tasks but in becoming exemplary Amazon employees.
  • Conduct daily briefings to discuss trends, opportunities, and strategies for regional excellence.
  • Focus on teaching managers to become exceptional leaders for their teams.
  • Utilize feedback and encouragement to enhance work experience for associates.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Observed staff to review compliance and safety to minimize losses due to violations or damage.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Trained and guided team members to maintain high productivity and performance metrics.

Transportation Area Manager

Amazon
06.2021 - 11.2023
  • Conducted regular team meetings and implemented feedback initiatives resulting in 20% increase in employee engagement scores among 500+ TOM transportation associates
  • Collaborated with cross-functional teams to develop and implement training programs for employees, decreasing training time by 50% and increasing employee retention by 20%.
  • Optimized driver hours by effectively managing schedules and minimizing rejections, leading to PHX7 ranking number 1 out of 10 in performing TOMY driver buildings.
  • Led multiple teams of associates to achieve above 98% average delivery rate, exceeding company standards and improving customer satisfaction by 15%
  • Implemented streamlined hiring process, reducing time-to-fill positions by 30% and improving candidate satisfaction ratings by 20%
  • Revamped team communication channels by introducing weekly status updates and streamlined reporting processes, leading to a 30% decrease in miscommunication errors and improved overall team collaboration.
  • Collaborated with leadership on quality and customer experience metrics and addressed root causes of problem areas.
  • Supported and committed to safety programs and OSHA compliance to support safe work environment.
  • Drove process improvement efforts and implementation of business processes and technical solutions.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Field Transportation Lead

Amazon
09.2020 - 06.2021
  • Assisted in launching Amazon's first non sortable FC with new TOM teams in New York, ensuring a successful start-up and seamless operation.
  • Accountable for ensuring safety, performance, and efficiency of TOM team during night shift operations.
  • Assist inbound and outbound teams with all yard-related needs, including trailer moves, and share knowledge to team members who are new to Amazon.
  • Improved efficiency and productivity of all teams by streamlining processes and reducing time required to complete tasks.
  • Created SOS/EOS wash as well as daily processes to organize and set up incoming shifts for success.
  • Worked with service providers to resolve issues and correct delays.
  • Trained new staff on job duties, company policies, and safety procedures for rapid on-boarding.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Monitored progress of tasks to provide feedback for improvement.

Yard Jockey Driver

Amazon
09.2017 - 09.2020
  • Launched new Amazon buildings with associates who were new to Amazon, assisted them in developing their skills in order to continue upholding high standards.
  • Managed high volumes of check ins and check outs without creating any defects which would affect our accuracy of our yard or late departures.
  • Assisted outbound department in learning how to efficiently load and check out trailers.
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate within transportation.
  • Oversaw, coached and evaluated 10 seasonal employees.
  • Operated tractor trailers safely following company and road regulations.
  • Developed strong relations with company associates, reducing defects by 80% within 50 weeks.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.

Education

Some College (No Degree) - General Studies

Pittsburg State University
Pittsburg, KS

High School Diploma -

Ottawa High School
Ottawa, KS
06.2015

Skills

  • Commercial Driver License
  • Time Management
  • Communication
  • Management Skills
  • Personal Relations
  • Budgeting and Forecasting
  • Logistics Coordination
  • Data Analysis
  • Project Management
  • Conflict Resolution
  • Team Leadership
  • Decision Making

Projects

Through analyzing the cost structure for TOM operations, I identified an opportunity to reduce the cost of the temporary guard shack. By securing a new vendor, I successfully reduced costs by $60K per month. Adapted an Excel macro that simplifies data extraction with a single click, enabling leads across all shifts to save time when creating the EOS wash. Created a process for using a tire thumper when inspecting trailers, reducing late departures due to late trailers by over 90% Assisted associates with installing various scripts and macros to improve workflows and increase efficiency in a fast pace environment which lead to quicker results instead of manually. Created a driver profile for each associate in the node, providing the team with personalized information instead of just a number when the associate labor shares to a different building. This increased associate attrition by 36% by fostering an interest in their personal lives outside of work.

Timeline

Transportation Operations Manager

Amazon
11.2023 - Current

Transportation Area Manager

Amazon
06.2021 - 11.2023

Field Transportation Lead

Amazon
09.2020 - 06.2021

Yard Jockey Driver

Amazon
09.2017 - 09.2020

Some College (No Degree) - General Studies

Pittsburg State University

High School Diploma -

Ottawa High School

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Tyler Smith