Tyler Smith
London,KY
Summary
Adaptable Team member recognized for completing quality work with minimal supervision. Highly organized and friendly individual with two years of experience completing customer orders and operating cash registers. As well as training new team members and providing excellent collaboration with other team members and warm, positive customer service, offering exceptional communication and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Delivery Driver
DoorDash
London, KY
04.2023 - Current
- Transported and safely delivered items to prevent damage or loss.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Notified customers of delays to decrease calls to support.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Handled merchandise in accordance with product handling standards.
- Navigated routes with relevant map programs and GPS systems.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Sales Associate
Verizon
London, KY
10.2023 - 02.2024
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Benefits Advisor
Humana Military TRICARE-Senture
London, KY
09.2023 - 11.2023
- Conducted research to identify ideal coverage options for customers.
- Documented detailed records of customer interactions and activities.
- Responded to customer inquiries and problems to promote great service.
- Educated and counseled clients about insurance coverage differences and results of decisions.
IRS Contractor, Customer Service Representative
Senture
London, KY
01.2023 - 08.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Used available resources to provide efficient and accurate solutions for customer service requests.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
Associate
Go Time
Corbin, KY
09.2022 - 01.2023
- Built and maintained relationships with peers and upper management to drive team success.
- Developed and deepened customer relationships to cultivate loyal and engaged customer base.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Answered customer questions and provided store information.
- Investigated and resolved issues to drive better service for customers and employees.
- Answered inbound calls, chats and emails to facilitate customer service.
Team Member
Arby's
Barbourville, KY
07.2021 - 08.2022
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Stayed informed of company and store updates from leadership.
- Trained new team members using approved training materials and information.
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Education
High School Diploma -
Knox Central High School
Barbourville, KY07.2022
Skills
- PPE Compliance
- Customer Service
- Continuous Development
- Willingness to Learn
- Following Instructions
- Clear Communication
- Positive Attitude
- Teamwork and Collaboration
- Attention to Detail
- Area and Facility Cleaning
- Heavy Lifting
- Money Handling
- Basic Math
- People Skills
- Customer Needs Assessment
- Product Sales
- Upselling
- Problem-Solving
Timeline
Sales Associate
Verizon
10.2023 - 02.2024
Benefits Advisor
Humana Military TRICARE-Senture
09.2023 - 11.2023
Delivery Driver
DoorDash
04.2023 - Current
IRS Contractor, Customer Service Representative
Senture
01.2023 - 08.2023
Associate
Go Time
09.2022 - 01.2023
Team Member
Arby's
07.2021 - 08.2022
High School Diploma -
Knox Central High School
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