Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Smith

Atlanta,GA

Summary

Customer Service and Operations Leader with 4+ years of experience driving team performance, optimizing customer satisfaction, and exceeding sales and service goals in fast-paced environments. Skilled in coaching teams, managing escalations, and improving processes to deliver exceptional customer experiences. Adept at leading cross-functional initiatives, fostering positive team cultures, and driving results through data-driven decision-making. Proficient in Microsoft Office and CRM systems

Overview

11
11
years of professional experience

Work History

Store Director

Sunglass Hut
01.2020 - Current
  • Lead and develop a high-performing customer service and sales team, resulting in consistent achievement of sales targets and improved customer satisfaction scores.
  • Monitor team performance metrics and coach staff to exceed key performance indicators (KPIs) such as conversion rates, client service benchmarks, and operational compliance.
  • Manage escalated customer situations with urgency and empathy, ensuring timely resolutions and positive outcomes.
  • Collaborate with regional and corporate leaders to implement process improvements and execute brand initiatives that enhance the customer experience.
  • Conduct regular team meetings and one-on-ones to align on goals, provide performance feedback, and reinforce service excellence.
  • Oversee daily operations, including inventory management, loss prevention, and compliance with company policies, driving operational excellence and reducing shrink.
  • Analyze business performance data to identify service gaps and implement action plans for improvement.

Lead Canine Handler and Trainer

Military Police Department
01.2016 - 01.2019
  • Directed and trained a team of military working dog handlers, emphasizing operational readiness, safety, and performance excellence.
  • Provided leadership and guidance to 12 working dog teams, coordinating training schedules, performance evaluations, and operational assignments.
  • Handled critical, time-sensitive situations, ensuring calm and professional responses under pressure.
  • Served as Veterinary Liaison, collaborating cross-functionally to ensure optimal care and operational health of the canine units.

Animal Adoption Coordinator

Macon County Humane Society
01.2015 - 01.2019
  • Organized and led community outreach and adoption events, enhancing public engagement and driving positive customer experiences.
  • Managed volunteer teams, fostering collaboration and maintaining a focus on achieving placement goals.
  • Oversaw maintenance and operations for animal transport and equipment, ensuring readiness and efficiency.

Education

Bachelors of Science - Animal and Poultry Science

Tuskegee University

Skills

  • Customer Service Leadership
  • Team Coaching & Mentoring
  • Escalation Management
  • Performance Management & KPIs
  • Operational Compliance
  • Conflict Resolution
  • Process Improvement
  • Microsoft Office (Word, Excel, Outlook)
  • CRM & Data Entry
  • Strategic Planning & Business Development

Timeline

Store Director

Sunglass Hut
01.2020 - Current

Lead Canine Handler and Trainer

Military Police Department
01.2016 - 01.2019

Animal Adoption Coordinator

Macon County Humane Society
01.2015 - 01.2019

Bachelors of Science - Animal and Poultry Science

Tuskegee University

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