Tyler So
Rochester,MN
Summary
Aspiring professional with experience in customer service and sales. Dedicated to learning new things to better me and my position. Strong communicator and team player. Eager to learn new things to gain success.
Overview
5
5
years of professional experience
Work History
Support Staff
The Loop West End
01.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server
Newt's
07.2021 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Customer Service Representative
HyVee #2
10.2019 - 08.2021
- Issued receipts and processed refunds, credits, or exchanges.
- Sought ways to improve processes and services provided.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Crew Member
McDonald’s
09.2018 - 04.2019
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Education
Bachelor's of Applied Science - Health Service Management
University of Minnesota - Twin Cities
Minneapolis, MN05.2026
High School Diploma -
John Marshall Senior High School
Rochester, MN06.2022
Skills
- POS Systems
- Team Leadership
- Strong Communicator
- Attention to Detail
- Food Sales and Promotion
- Till Counting
- Cash Register Systems
- Credit and Cash Transactions
- Digital Media
Timeline
Support Staff
The Loop West End
01.2024 - Current
Server
Newt's
07.2021 - Current
Customer Service Representative
HyVee #2
10.2019 - 08.2021
Crew Member
McDonald’s
09.2018 - 04.2019
Bachelor's of Applied Science - Health Service Management
University of Minnesota - Twin Cities
High School Diploma -
John Marshall Senior High School
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