Tyler Souza
New Bedford,MA
Summary
Knowledgeable worker with comprehensive experience in finance and administrative support. Demonstrated ability to manage financial records, process invoices, and ensure accurate data entry. Proven skills in maintaining confidentiality and working collaboratively in team environments.
Overview
7
7
years of professional experience
Work History
General Manager
Fairfield Inn & Suites by Marriott
01.2025 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Reported issues to higher management with great detail.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Handled accounts receivable payments.
- Received and inputs invoices into software site for payment.
- Reviewed all invoices for accuracy.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant General Manager
Fairfield Inn & Suites by Marriott
07.2023 - 12.2025
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Customer Service Representative
Fairfield Inn And Suites Marriott
01.2021 - 07.2023
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Answered customer telephone calls promptly and appropriately handled needs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Front Desk Agent
Hampton Inn By Hilton
05.2019 - 01.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Associate of Arts - Business Administrative Management
Bristol Community College
Fall River, MA05.2021
High School Diploma -
Greater New Bedford Voc Tech High School
New Bedford, MA06.2016
Skills
- Decision-Making Abilities
- Guest services
- Problem-solving skills
- Cash Handling
- Organized
- Providing Information
- Motivating
- Inventory control
- Administrative skills
- Purchasing
Timeline
General Manager
Fairfield Inn & Suites by Marriott
01.2025 - Current
Assistant General Manager
Fairfield Inn & Suites by Marriott
07.2023 - 12.2025
Customer Service Representative
Fairfield Inn And Suites Marriott
01.2021 - 07.2023
Front Desk Agent
Hampton Inn By Hilton
05.2019 - 01.2021
Associate of Arts - Business Administrative Management
Bristol Community College
High School Diploma -
Greater New Bedford Voc Tech High School
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