Tyler Spruill
Galloway,NJ
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
6
6
years of professional experience
Work History
Associate Technical Support Specialist
Insperity
Kingwood, TX
11.2024 - Current
- Guided customers through step-by-step solutions in a clear and concise manner.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Diagnosed system problems using remote tools to access customer machines.
- Maintained up-to-date case documentation for future reference.
- Provided training for users on new technologies or procedures related to their jobs.
- Updated customer information and account status in the database following each interaction.
- Managed the configuration and setup of customer accounts and systems.
- Troubleshot system errors and identified potential solutions.
Sales Lead/Customer Service Manager
Guitar Center
Mays Landing, NJ
07.2022 - 11.2024
- Developed policies and procedures related to customer service operations.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Monitored staff performance to ensure adherence to customer service standards.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
Sales Associate
Guitar Center
Mays Landing, NJ
04.2022 - 07.2022
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed transactions using a point-of-sale system.
- Attended weekly team meetings to review performance goals and objectives.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Tracked sales performance metrics to identify trends in market place.
Operations Associate
Guitar Center
Mays Landing, NJ
04.2021 - 04.2022
- Assisted with the development of new processes and procedures to improve efficiency.
- Developed and implemented operational procedures to ensure efficient workflow.
- Ensured compliance with applicable regulations pertaining to shipping, receiving, storage, and distribution.
- Organized the warehouse layout to optimize space utilization and streamline operations.
- Tracked shipments using various shipping software programs.
- Maintained inventory of shipping materials and supplies.
Cashier
Walgreens
Brigantine, NJ
11.2020 - 12.2020
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier
Acme Markets, Inc
Brigantine, NJ
02.2020 - 03.2020
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Stocked shelves with merchandise when needed.
Cart Attendant
Target
Manahawkin, NJ
11.2019 - 12.2019
- Organized shopping carts in designated areas for easy retrieval by customers.
- Greeted customers and answered questions about merchandise, services, and store policies.
- Provided excellent customer service to ensure customer satisfaction.
- Swept floors and removed trash from store premises on a regular basis.
- Maintained cleanliness of store premises including floors, walls, restrooms, and parking lot areas.
Busser/Food Runner
PF Chang's Restaurant
Atlantic City, NJ
06.2019 - 11.2019
- Greeted customers and answered questions about menu items.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Provided assistance to other bussers or waitstaff when needed.
- Communicated effectively with kitchen staff regarding orders placed by customers.
- Delivered food orders to tables in a timely manner according to company standards.
- Maintained cleanliness of restaurant dining area throughout shift.
- Ensured that each table was properly set before seating guests.
Education
High School Diploma -
Cedar Creek High School
Egg Harbor City, NJ06-2017
Some College (No Degree) - Psychology
Atlantic Cape Community College
Mays Landing, NJSkills
- Stockroom Management
- Sales closing
- Business Development
- Performance Management
- Sales analytics
- Closing Techniques
- Upselling strategies
- Customer Retention
- Account Management
- Sales Planning
- Time Management
- Interpersonal Skills
- Team building
Timeline
Associate Technical Support Specialist
Insperity
11.2024 - Current
Sales Lead/Customer Service Manager
Guitar Center
07.2022 - 11.2024
Sales Associate
Guitar Center
04.2022 - 07.2022
Operations Associate
Guitar Center
04.2021 - 04.2022
Cashier
Walgreens
11.2020 - 12.2020
Cashier
Acme Markets, Inc
02.2020 - 03.2020
Cart Attendant
Target
11.2019 - 12.2019
Busser/Food Runner
PF Chang's Restaurant
06.2019 - 11.2019
High School Diploma -
Cedar Creek High School
Some College (No Degree) - Psychology
Atlantic Cape Community College
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