Tyler Stacy

•Oversaw all aspects of store operations including cash handling, cleanliness, safety protocols, keyholding, and loss prevention.

•Maintained and drove store performance across sales metrics and service outcomes.

•Managed operations such as logistics, inventory, sales floor coordination, HR tasks, and daily preperation procedures.

•Led hiring, training, scheduling, and performance management of staff to drive sales excellence and create a high-performing team. Mediated staff concerns and fostered a collaborative, inclusive work environment.

•Maintained a clean, well-stocked, and welcoming environment in both front and back of house.

•Crafted menus by creating and refining recipes to improve food and drink offerings.

•Provided catering for large events, ensuring food quality and service consistency.

•Delivered outstanding guest experiences in a warm, fun, and welcoming environment.

•Trained new hires in hospitality best practices and service standards.

Maintained a customer-first culture, ensuring high satisfaction and repeat business.

•Organized and hosted live events by collaborating with vendors and local businesses.

•Engaged in community outreach to foster business relationships and co-host events that benefited both the café and partners.

•Led customer outreach planning to build loyalty and enhance the business's local presence.

• Oversaw all aspects of store operations including cash handling, cleanliness, safety protocols, keyholding, and loss prevention.
• Maintained and drove store performance across sales metrics and service outcomes.
• Managed total business operations such as logistics, inventory, sales floor coordination, HR tasks, and daily operational procedures.
• Led hiring, training, scheduling, and performance management of staff to drive sales excellence and create a high-performing team.
• Mediated staff concerns and fostered a collaborative, inclusive work environment.
• Trained dozens of new baristas in both production techniques and exceptional customer service, emphasizing safety and cleanliness standards.

• Managed daily operations to ensure smooth store functionality and customer satisfaction.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

• Handled inventory management including product ordering, receiving, and stock organization.
• Fulfilled bulk product orders by pulling items from warehouse shelves and preparing pallets for shipment.
• Operated various heavy machinery including forklifts, balers, box makers, and trucks.
• Performed basic warehouse maintenance and ensured cleanliness and operational efficiency.