Tyler Stamper
Cincinnati
Summary
Proven leader with a track record of enhancing customer satisfaction and team efficiency at Spectrum. Excels in conflict resolution and attention to detail, significantly improving service quality and operational standards. Skilled in training and mentoring, achieving notable revenue growth and fostering a culture of continuous improvement.
Overview
8
8
years of professional experience
Work History
Termite Team Lead
Orkin Pest & Termite Control
04.2024 - 12.2024
- Improved customer satisfaction by providing timely and effective termite control solutions.
- Demonstrated commitment to quality service by staying updated on local pest trends and adjusting treatment strategies accordingly.
- Expanded professional knowledge with ongoing training on industry developments, ensuring up-to-date expertise in termite control techniques.
- Assisted in the development of new treatment methods for better efficiency and results.
- Increased company revenue by upselling additional services based on clients'' needs during initial consultations.
- Contributed to a safe work environment through proper handling, storage, and disposal of chemicals used in termite treatments.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
Sales Supervisor
Spectrum
11.2022 - 02.2024
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted sales by implementing effective training programs for new and existing employees.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
Sales Mentor
Spectrum
08.2022 - 11.2022
- Conducted regular performance reviews for individual team members, providing constructive feedback for continuous improvement.
- Developed strong client relationships for repeat business through excellent customer service and tailored sales strategies.
- Analyzed market trends to identify new sales opportunities, leading to a steady increase in market share.
- Streamlined sales processes and improved team efficiency, resulting in increased revenue generation.
- Recognized top performers by implementing a reward system that celebrated achievements while motivating others to strive for excellence.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Built a culture of continuous learning within the team by encouraging professional development opportunities, resulting in increased expertise among staff members.
Outbound Telemarketer
Spectrum
04.2022 - 08.2022
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Cold called over 245 potential customers per day to help with marketing efforts and increase sales.
- Utilized CRM software for tracking customer interactions, leading to improved account management.
- Built rapport with customers by actively listening to their needs and offering tailored solutions.
- Utilized persuasive language while presenting product benefits, converting hesitant prospects into satisfied customers.
- Established trust with decision-makers through professional persistence and personalized outreach efforts.
Assistant Driller
Terracon Consultants Inc.
02.2021 - 04.2022
- Increased safety awareness through conducting thorough pre-job safety meetings and consistently adhering to company protocols.
- Optimized drill string configurations for maximum performance while maintaining safety standards at all times.
- Participated in rig-up/rig-down processes, facilitating efficient transitions between different project phases or locations.
- Promoted a culture of teamwork and cooperation by actively participating in team-building activities and fostering positive relationships with colleagues.
- Worked as part of crew or without supervision to accomplish drilling tasks.
- Successfully collected accurate soil samples to ensure company's were receiving accurate information for building sights
Technician
Ford Motor Company
04.2020 - 02.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
3531
United States Marine Corps
08.2016 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Led successful change management initiatives, fostering a culture of adaptability and resilience within the organization.
Education
High School Diploma -
Dayton High School
Dayton, KY05-2016
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Training and mentoring
- Goal oriented
Timeline
Termite Team Lead
Orkin Pest & Termite Control
04.2024 - 12.2024
Sales Supervisor
Spectrum
11.2022 - 02.2024
Sales Mentor
Spectrum
08.2022 - 11.2022
Outbound Telemarketer
Spectrum
04.2022 - 08.2022
Assistant Driller
Terracon Consultants Inc.
02.2021 - 04.2022
Technician
Ford Motor Company
04.2020 - 02.2021
3531
United States Marine Corps
08.2016 - 03.2020
High School Diploma -
Dayton High School
Similar Profiles
Justin TremeJustin Treme
Outside Sales Representative at Orkin Pest & Termite ControlOutside Sales Representative at Orkin Pest & Termite Control
Cameron RogersCameron Rogers
Pest Control Technician at Orkin Pest & Termite ControlPest Control Technician at Orkin Pest & Termite Control
Juan Carlos QuirosJuan Carlos Quiros
Pest Control Operator at Orkin Pest & Termite ControlPest Control Operator at Orkin Pest & Termite Control