Tyler Stein
Grand Forks,ND
Summary
Dynamic professional with a proven track record at Slumberland Furniture, excelling in customer service procedures. Spearheaded initiatives that significantly enhanced client satisfaction and sales revenue. Demonstrated expertise in relationship building and technical skills, adept at fostering team collaboration and optimizing operational efficiency. Achieved notable success in project completion and data analysis, ensuring high-level confidentiality and a calm demeanor in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Salesman
Slumberland Furniture
Grand Forks, ND
12.2019 - Current
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
Lead Delivery Driver
Slumberland Furniture
Grand Forks, ND
10.2015 - 12.2019
- Monitored driver performance metrics, providing targeted feedback to support continuous improvement initiatives.
- Promoted a culture of safety within the team by enforcing strict adherence to company policies and industry regulations during all deliveries.
- Managed scheduling of deliveries, prioritizing urgent orders while balancing daily workload efficiently among team members.
- Mentored new drivers, providing comprehensive training on company procedures and best practices.
- Enhanced delivery efficiency by optimizing routes and implementing time-management strategies.
- Streamlined inventory management through accurate record-keeping and routine stock audits.
- Reduced customer complaints by maintaining open communication and providing timely updates on delivery statuses.
- Interpreted maps and followed written and verbal directions.
- Fostered positive relationships with clients, addressing concerns promptly and professionally.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Logistics Team Member - Lead
Target Corporation
Grand Forks, ND
05.2013 - 10.2015
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
- Developed and executed logistics plans for successful project completion, ensuring on-time deliveries and customer satisfaction.
Undergraduate Research Assistant
University of North Dakota
Grand Forks, ND
08.2012 - 05.2014
- Recorded data and maintained source documentation following good documentation practices.
- Maintained detailed records of all experiments conducted, ensuring easy accessibility and proper documentation procedures were followed.
- Developed skills in various research methodologies, ensuring high-quality work across diverse projects.
- Contributed to the completion of multiple research projects, managing time effectively to meet deadlines.
- Participated in regular lab meetings, contributing valuable insights and suggestions for ongoing projects.
- Compiled data into reports and disseminated to supervisor for review.
- Supported faculty researchers, assisting with experiment design and implementation.
- Organized laboratory materials and maintained equipment for efficient daily operations.
- Gained proficiency in statistical software packages, improving data analysis capabilities.
Education
Associate Of Arts And Sciences - Biology
Turtle Mountain Community College
Bachelor Of Science - Medical Laboratory Science
University of North Dakota
Skills
- Relationship and Team building skills
- Customer Service
- Technical Understanding
- Excellent verbal communication skills
- Public speaking
- Calm demeanor
- Ability to maintain a high level of confidentiality
- Advanced computer skills
- Advanced Excel spreadsheet functions
- Advanced knowledge of Microsoft Office Suite
- Computer Literacy and Data Entry
- Advanced knowledge of computer hardware and operating systems
Timeline
Salesman
Slumberland Furniture
12.2019 - Current
Lead Delivery Driver
Slumberland Furniture
10.2015 - 12.2019
Logistics Team Member - Lead
Target Corporation
05.2013 - 10.2015
Undergraduate Research Assistant
University of North Dakota
08.2012 - 05.2014
Associate Of Arts And Sciences - Biology
Turtle Mountain Community College
Bachelor Of Science - Medical Laboratory Science
University of North Dakota
Similar Profiles
George EllisGeorge Ellis
Delivery Driver at Slumberland FurnitureDelivery Driver at Slumberland Furniture
Zion ZaloudekZion Zaloudek
Home Delivery Driver at Slumberland FurnitureHome Delivery Driver at Slumberland Furniture
Calvin BergerCalvin Berger
Sales Associate at Slumberland FurnitureSales Associate at Slumberland Furniture